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Data / Consumer complaints / TransferWise Ltd / Money transfer, virtual currency, or money service

TransferWise Ltd: 1,144 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

TransferWise Ltd drew 1,144 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 78.8% of its 1,452 complaints in that time. The most common issue was “Other transaction problem”. The company responded on time to 94.8% of them, and 11.8% closed with monetary or other relief.

The request: Watch TransferWise Ltd: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 1,144Complaints, last 3 years
  • 78.8%Share of the company's complaints
  • 94.8%Responded on time
  • 11.8%Closed with relief
  • Nov 5, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202645239.5%
12 months to Nov 6, 202535030.6%
12 months to Nov 6, 202434229.9%

Issues

IssueComplaintsShare
Other transaction problem35931.4%
Fraud or scam22519.7%
Money was not available when promised21518.8%
Other service problem726.3%
Managing, opening, or closing your mobile wallet account635.5%
Trouble accessing funds in your mobile or digital wallet443.8%
Unauthorized transactions or other transaction problem423.7%
Problem with customer service393.4%
Confusing or missing disclosures312.7%
Unexpected or other fees282.4%
Wrong amount charged or received161.4%
Confusing or misleading advertising or marketing60.5%
Problem adding money20.2%
Incorrect exchange rate10.1%
Overdraft, savings, or rewards features10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation1,00888.1%
Closed with monetary relief13411.7%
Closed with non-monetary relief10.1%
In progress10.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California16814.7%
Florida988.6%
Texas857.4%
New York837.3%
Washington332.9%
Illinois322.8%
North Carolina292.5%
New Jersey292.5%
Georgia242.1%
Massachusetts242.1%
Michigan242.1%
Wyoming242.1%
Arizona191.7%
Maryland181.6%
Virginia161.4%
Colorado151.3%
Delaware151.3%
Pennsylvania151.3%
Oregon131.1%
Tennessee121%
Alabama111%
Minnesota100.9%
Missouri100.9%
Utah100.9%
Nevada90.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 5, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
November 5, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 31, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 28, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 28, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 28, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with monetary reliefconsumerfinance.gov
October 26, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedIn progressconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with monetary reliefconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with monetary reliefconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
October 17, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with monetary reliefconsumerfinance.gov
October 16, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with monetary reliefconsumerfinance.gov
October 16, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 16, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with monetary reliefconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 14, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with monetary reliefconsumerfinance.gov
October 14, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with monetary reliefconsumerfinance.gov
October 14, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with monetary reliefconsumerfinance.gov
October 13, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.