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Data / Consumer complaints / The Phoenix Recovery Group

The Phoenix Recovery Group: 363 CFPB consumer complaints in the last 3 years

The Phoenix Recovery Group drew 363 consumer complaints in the CFPB database in the three years to November 6, 2026, and 653 since 2013. The largest group, 276, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 115. The company responded on time to 36.1% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 363Complaints, last 3 years
  • 653Complaints, all years
  • 36.1%Responded on time
  • 0.0%Closed with relief
  • 5Products
  • Oct 22, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6149
2025139
202466
202347
202245
202137
202028
201921
201833
201732
201620
201511
201415
201310

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection27676%
Credit reporting or other personal consumer reports8322.9%
Debt or credit management20.6%
Credit card10.3%
Vehicle loan or lease10.3%

Issues

IssueComplaintsShare
Attempts to collect debt not owed11531.7%
Took or threatened to take negative or legal action5214.3%
False statements or representation5114%
Incorrect information on your report4512.4%
Written notification about debt4311.8%
Problem with a company's investigation into an existing problem215.8%
Improper use of your report164.4%
Communication tactics102.8%
Electronic communications41.1%
Charged upfront or unexpected fees20.6%
Getting a loan or lease10.3%
Identity theft protection or other monitoring services10.3%
Problem when making payments10.3%
Threatened to contact someone or share information improperly10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation35597.8%
Untimely response82.2%

States

StateComplaintsShare
Texas28678.8%
California92.5%
Florida82.2%
Alabama61.7%
Illinois61.7%
Louisiana51.4%
North Carolina51.4%
Colorado41.1%
Missouri41.1%
Michigan30.8%
Arizona20.6%
Connecticut20.6%
Georgia20.6%
North Dakota20.6%
New Mexico20.6%
Ohio20.6%
Virginia20.6%
Washington20.6%
Wisconsin20.6%
Alaska10.3%
District of Columbia10.3%
Guam10.3%
Indiana10.3%
Kentucky10.3%
New York10.3%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
October 21, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemUntimely responseconsumerfinance.gov
October 17, 2026Credit reporting or other personal consumer reportsImproper use of your reportUntimely responseconsumerfinance.gov
October 16, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
October 15, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
October 13, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 13, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
October 11, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 11, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 9, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 6, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
October 2, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 29, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 29, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 26, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 23, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 17, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 16, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 16, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 11, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 9, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 8, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 2, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 29, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 27, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
August 24, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 22, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 21, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 12, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
August 11, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 10, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
August 9, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 7, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
August 6, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 4, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 30, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 28, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
July 27, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 26, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 23, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 23, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 6, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
July 6, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.