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Data / Consumer complaints / Upgrade, Inc. / Checking or savings account

Upgrade, Inc.: 353 CFPB complaints about checking or savings account, last 3 years

Upgrade, Inc. drew 353 consumer complaints about checking or savings account in the CFPB database in the three years to November 6, 2026, 9.2% of its 3,834 complaints in that time. The most common issue was “Managing an account”. The company responded on time to 99.7% of them, and 5.4% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every company for this productGet checking or savings account in California
  • 353Complaints, last 3 years
  • 9.2%Share of the company's complaints
  • 99.7%Responded on time
  • 5.4%Closed with relief
  • Oct 23, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202615844.8%
12 months to Nov 6, 202511332%
12 months to Nov 6, 20248223.2%

Issues

IssueComplaintsShare
Managing an account27577.9%
Closing an account4412.5%
Problem with a lender or other company charging your account154.2%
Opening an account123.4%
Problem caused by your funds being low61.7%
Problem with a company's investigation into an existing problem10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation32692.4%
Closed with monetary relief185.1%
In progress82.3%
Closed with non-monetary relief10.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California4813.6%
Texas339.3%
Florida318.8%
Georgia185.1%
New York174.8%
Illinois144%
Ohio144%
North Carolina133.7%
Pennsylvania123.4%
New Jersey113.1%
Virginia113.1%
Arkansas82.3%
Massachusetts82.3%
Michigan82.3%
Nevada82.3%
Maryland72%
Alabama61.7%
Colorado61.7%
Missouri61.7%
Mississippi61.7%
Washington61.7%
Arizona51.4%
Iowa51.4%
Kentucky51.4%
Tennessee51.4%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 19, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 19, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 27, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 21, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 18, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 16, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 14, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.