Data / Consumer complaints / Ally Financial Inc. / Checking or savings account
Ally Financial Inc.: 2,367 CFPB complaints about checking or savings account, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Ally Financial Inc. drew 2,367 consumer complaints about checking or savings account in the CFPB database in the three years to November 6, 2026, 15.4% of its 15,374 complaints in that time. The most common issue was “Managing an account”. The company responded on time to 100.0% of them, and 33.1% closed with monetary or other relief.
The request: Watch Ally Financial Inc.: each new CFPB complaint about checking or savings account by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 2,367Complaints, last 3 years
- 15.4%Share of the company's complaints
- 100.0%Responded on time
- 33.1%Closed with relief
- Nov 6, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 1,051 | 44.4% |
| 12 months to Nov 6, 2025 | 661 | 27.9% |
| 12 months to Nov 6, 2024 | 655 | 27.7% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 1,626 | 68.7% |
| Closing an account | 330 | 13.9% |
| Opening an account | 196 | 8.3% |
| Problem with a lender or other company charging your account | 163 | 6.9% |
| Problem caused by your funds being low | 41 | 1.7% |
| Problem with a company's investigation into an existing problem | 6 | 0.3% |
| Incorrect information on your report | 4 | 0.2% |
| Improper use of your report | 1 | 0.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 1,494 | 63.1% |
| Closed with non-monetary relief | 556 | 23.5% |
| Closed with monetary relief | 228 | 9.6% |
| In progress | 89 | 3.8% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 325 | 13.7% |
| Florida | 216 | 9.1% |
| New York | 187 | 7.9% |
| Texas | 185 | 7.8% |
| Illinois | 113 | 4.8% |
| Pennsylvania | 109 | 4.6% |
| Georgia | 96 | 4.1% |
| North Carolina | 88 | 3.7% |
| New Jersey | 79 | 3.3% |
| Virginia | 71 | 3% |
| Washington | 64 | 2.7% |
| Arizona | 61 | 2.6% |
| Colorado | 60 | 2.5% |
| Maryland | 59 | 2.5% |
| Massachusetts | 47 | 2% |
| Nevada | 47 | 2% |
| Ohio | 45 | 1.9% |
| Michigan | 38 | 1.6% |
| Connecticut | 32 | 1.4% |
| Tennessee | 31 | 1.3% |
| Minnesota | 28 | 1.2% |
| Missouri | 26 | 1.1% |
| South Carolina | 26 | 1.1% |
| Indiana | 23 | 1% |
| Oklahoma | 22 | 0.9% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 6, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 6, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 6, 2026 | Checking or savings account | Problem with a lender or other company charging your account | In progress | consumerfinance.gov |
| November 6, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 6, 2026 | Checking or savings account | Problem with a lender or other company charging your account | In progress | consumerfinance.gov |
| November 6, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 6, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 5, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 5, 2026 | Checking or savings account | Problem with a lender or other company charging your account | In progress | consumerfinance.gov |
| November 5, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 5, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 4, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 3, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 2, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| November 2, 2026 | Checking or savings account | Opening an account | In progress | consumerfinance.gov |
| November 2, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| October 31, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
Also on SpecStream
- All Ally Financial Inc. complaints
- Every company with Checking or savings account complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.