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Data / Consumer complaints / Randolph-Brooks Federal Credit Union / Checking or savings account

Randolph-Brooks Federal Credit Union: 233 CFPB complaints about checking or savings account, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Randolph-Brooks Federal Credit Union drew 233 consumer complaints about checking or savings account in the CFPB database in the three years to November 6, 2026, 43.5% of its 536 complaints in that time. The most common issue was “Managing an account”. The company responded on time to 99.6% of them, and 0.0% closed with monetary or other relief.

The request: Watch Randolph-Brooks Federal Credit Union: each new CFPB complaint about checking or savings account by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet checking or savings account in Texas

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  • 233Complaints, last 3 years
  • 43.5%Share of the company's complaints
  • 99.6%Responded on time
  • 0.0%Closed with relief
  • Oct 28, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202613457.5%
12 months to Nov 6, 20255824.9%
12 months to Nov 6, 20244117.6%

Issues

IssueComplaintsShare
Managing an account14562.2%
Problem with a lender or other company charging your account3816.3%
Problem caused by your funds being low2410.3%
Closing an account135.6%
Opening an account104.3%
Problem with a company's investigation into an existing problem20.9%
Problem with fraud alerts or security freezes10.4%

How the company responded

Company responseComplaintsShare
Closed with explanation20387.1%
In progress3012.9%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas22496.1%
Arkansas10.4%
Arizona10.4%
Delaware10.4%
Florida10.4%
Indiana10.4%
Maryland10.4%
Nevada10.4%
Tennessee10.4%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 28, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 26, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 24, 2026Checking or savings accountProblem caused by your funds being lowIn progressconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 18, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 16, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 16, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 15, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 11, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 8, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 8, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 7, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 5, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 2, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
October 2, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 28, 2026Checking or savings accountProblem caused by your funds being lowIn progressconsumerfinance.gov
September 25, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 24, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 22, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 22, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
September 22, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 18, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 18, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 18, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
September 16, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.