Data / Consumer complaints / Fifth Third Financial Corporation / Payday loan, title loan, personal loan, or advance loan
Fifth Third Financial Corporation: 290 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Fifth Third Financial Corporation drew 290 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 5.1% of its 5,693 complaints in that time. The most common issue was “Getting the loan”. The company responded on time to 100.0% of them, and 6.6% closed with monetary or other relief.
The request: Watch Fifth Third Financial Corporation: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 290Complaints, last 3 years
- 5.1%Share of the company's complaints
- 100.0%Responded on time
- 6.6%Closed with relief
- Nov 2, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 156 | 53.8% |
| 12 months to Nov 6, 2025 | 61 | 21% |
| 12 months to Nov 6, 2024 | 73 | 25.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Getting the loan | 64 | 22.1% |
| Charged fees or interest you didn't expect | 59 | 20.3% |
| Problem with additional add-on products or services | 55 | 19% |
| Problem when making payments | 39 | 13.4% |
| Problem with the payoff process at the end of the loan | 25 | 8.6% |
| Struggling to pay your loan | 19 | 6.6% |
| Getting a line of credit | 9 | 3.1% |
| Confusing or misleading advertising or marketing | 5 | 1.7% |
| Loan payment wasn't credited to your account | 3 | 1% |
| Can't contact lender or servicer | 2 | 0.7% |
| Can't stop withdrawals from your bank account | 2 | 0.7% |
| Confusing or missing disclosures | 1 | 0.3% |
| Credit limit changed | 1 | 0.3% |
| Problem with a company's investigation into an existing problem | 1 | 0.3% |
| Problem with cash advance | 1 | 0.3% |
| Received a loan you didn't apply for | 1 | 0.3% |
| Unable to get your credit report or credit score | 1 | 0.3% |
| Vehicle was repossessed or sold the vehicle | 1 | 0.3% |
| Was approved for a loan, but didn't receive the money | 1 | 0.3% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 268 | 92.4% |
| Closed with non-monetary relief | 11 | 3.8% |
| Closed with monetary relief | 8 | 2.8% |
| In progress | 3 | 1% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Florida | 48 | 16.6% |
| Texas | 34 | 11.7% |
| California | 21 | 7.2% |
| Arizona | 19 | 6.6% |
| Illinois | 16 | 5.5% |
| Ohio | 15 | 5.2% |
| Virginia | 10 | 3.4% |
| Kentucky | 8 | 2.8% |
| Tennessee | 8 | 2.8% |
| Colorado | 7 | 2.4% |
| Connecticut | 7 | 2.4% |
| Georgia | 7 | 2.4% |
| North Carolina | 7 | 2.4% |
| New York | 7 | 2.4% |
| Massachusetts | 6 | 2.1% |
| New Jersey | 6 | 2.1% |
| Nevada | 6 | 2.1% |
| Maryland | 5 | 1.7% |
| Utah | 5 | 1.7% |
| Washington | 5 | 1.7% |
| Minnesota | 4 | 1.4% |
| Missouri | 4 | 1.4% |
| Oklahoma | 4 | 1.4% |
| Oregon | 4 | 1.4% |
| Pennsylvania | 4 | 1.4% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| October 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | In progress | consumerfinance.gov |
| September 25, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| September 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with non-monetary relief | consumerfinance.gov |
| September 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| September 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| September 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| September 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| September 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| September 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| September 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| September 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Was approved for a loan, but didn't receive the money | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| September 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Fifth Third Financial Corporation complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.