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Data / Consumer complaints / Fifth Third Financial Corporation / Payday loan, title loan, personal loan, or advance loan

Fifth Third Financial Corporation: 290 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Fifth Third Financial Corporation drew 290 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 5.1% of its 5,693 complaints in that time. The most common issue was “Getting the loan”. The company responded on time to 100.0% of them, and 6.6% closed with monetary or other relief.

The request: Watch Fifth Third Financial Corporation: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 290Complaints, last 3 years
  • 5.1%Share of the company's complaints
  • 100.0%Responded on time
  • 6.6%Closed with relief
  • Nov 2, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202615653.8%
12 months to Nov 6, 20256121%
12 months to Nov 6, 20247325.2%

Issues

IssueComplaintsShare
Getting the loan6422.1%
Charged fees or interest you didn't expect5920.3%
Problem with additional add-on products or services5519%
Problem when making payments3913.4%
Problem with the payoff process at the end of the loan258.6%
Struggling to pay your loan196.6%
Getting a line of credit93.1%
Confusing or misleading advertising or marketing51.7%
Loan payment wasn't credited to your account31%
Can't contact lender or servicer20.7%
Can't stop withdrawals from your bank account20.7%
Confusing or missing disclosures10.3%
Credit limit changed10.3%
Problem with a company's investigation into an existing problem10.3%
Problem with cash advance10.3%
Received a loan you didn't apply for10.3%
Unable to get your credit report or credit score10.3%
Vehicle was repossessed or sold the vehicle10.3%
Was approved for a loan, but didn't receive the money10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation26892.4%
Closed with non-monetary relief113.8%
Closed with monetary relief82.8%
In progress31%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida4816.6%
Texas3411.7%
California217.2%
Arizona196.6%
Illinois165.5%
Ohio155.2%
Virginia103.4%
Kentucky82.8%
Tennessee82.8%
Colorado72.4%
Connecticut72.4%
Georgia72.4%
North Carolina72.4%
New York72.4%
Massachusetts62.1%
New Jersey62.1%
Nevada62.1%
Maryland51.7%
Utah51.7%
Washington51.7%
Minnesota41.4%
Missouri41.4%
Oklahoma41.4%
Oregon41.4%
Pennsylvania41.4%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 23, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanIn progressconsumerfinance.gov
October 21, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanIn progressconsumerfinance.gov
October 16, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 13, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 6, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 5, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
October 2, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
October 1, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanIn progressconsumerfinance.gov
September 25, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov
September 23, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
September 22, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with non-monetary reliefconsumerfinance.gov
September 20, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
September 18, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
September 17, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
September 16, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 15, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
September 14, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
September 11, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
September 10, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
September 9, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
September 5, 2026Payday loan, title loan, personal loan, or advance loanWas approved for a loan, but didn't receive the moneyClosed with explanationconsumerfinance.gov
September 4, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
September 3, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
September 2, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.