Data / Consumer complaints / MOHELA / Credit reporting or other personal consumer reports
MOHELA: 4,327 CFPB complaints about credit reporting or other personal consumer reports, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
MOHELA drew 4,327 consumer complaints about credit reporting or other personal consumer reports in the CFPB database in the three years to November 6, 2026, 16.7% of its 25,868 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 49.7% of them, and 1.3% closed with monetary or other relief.
The request: Watch MOHELA: each new CFPB complaint about credit reporting or other personal consumer reports by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 4,327Complaints, last 3 years
- 16.7%Share of the company's complaints
- 49.7%Responded on time
- 1.3%Closed with relief
- Oct 31, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 1,573 | 36.4% |
| 12 months to Nov 6, 2025 | 2,071 | 47.9% |
| 12 months to Nov 6, 2024 | 683 | 15.8% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 2,707 | 62.6% |
| Improper use of your report | 855 | 19.8% |
| Problem with a company's investigation into an existing problem | 653 | 15.1% |
| Credit monitoring or identity theft protection services | 71 | 1.6% |
| Problem with fraud alerts or security freezes | 30 | 0.7% |
| Unable to get your credit report or credit score | 7 | 0.2% |
| Identity theft protection or other monitoring services | 2 | 0.1% |
| Problem with a company's investigation into an existing issue | 2 | 0.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 2,712 | 62.7% |
| Untimely response | 1,340 | 31% |
| In progress | 217 | 5% |
| Closed with non-monetary relief | 57 | 1.3% |
| Closed with monetary relief | 1 | 0.1% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Texas | 504 | 11.6% |
| California | 411 | 9.5% |
| Florida | 385 | 8.9% |
| Georgia | 329 | 7.6% |
| New York | 220 | 5.1% |
| North Carolina | 179 | 4.1% |
| Illinois | 175 | 4% |
| New Jersey | 173 | 4% |
| Pennsylvania | 170 | 3.9% |
| Maryland | 139 | 3.2% |
| Ohio | 137 | 3.2% |
| Virginia | 119 | 2.8% |
| Michigan | 110 | 2.5% |
| South Carolina | 96 | 2.2% |
| Louisiana | 84 | 1.9% |
| Arizona | 76 | 1.8% |
| Alabama | 74 | 1.7% |
| Tennessee | 72 | 1.7% |
| Massachusetts | 69 | 1.6% |
| Mississippi | 59 | 1.4% |
| Missouri | 57 | 1.3% |
| Connecticut | 54 | 1.2% |
| Indiana | 53 | 1.2% |
| Colorado | 51 | 1.2% |
| Nevada | 50 | 1.2% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 31, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 30, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| October 30, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 30, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 30, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| October 30, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 30, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 29, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 29, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 29, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 29, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 29, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 28, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 27, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 27, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 27, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| October 24, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 23, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 22, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 22, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 21, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
Also on SpecStream
- All MOHELA complaints
- Every company with Credit reporting or other personal consumer reports complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.