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Data / Consumer complaints / Citizens Financial Group, Inc.

Citizens Financial Group, Inc.: 6,127 CFPB consumer complaints in the last 3 years

Citizens Financial Group, Inc. drew 6,127 consumer complaints in the CFPB database in the three years to November 6, 2026, and 18,506 since 2011. The largest group, 3,129, was about checking or savings account, and the most common issue was “Managing an account” with 1,881. The company responded on time to 99.9% of the complaints, and 17.3% closed with monetary or other relief. The CFPB records the company as CITIZENS FINANCIAL GROUP, INC..

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in New York
  • 6,127Complaints, last 3 years
  • 18,506Complaints, all years
  • 99.9%Responded on time
  • 17.3%Closed with relief
  • 11Products
  • Nov 4, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 61,831
20252,017
20241,973
20232,031
20221,826
20211,336
2020905
20191,018
2018956
2017858
2016860
2015754
2014686
2013644
2012795
201116

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account3,12951.1%
Credit reporting or other personal consumer reports87514.3%
Mortgage71711.7%
Credit card4186.8%
Debt collection3225.3%
Money transfer, virtual currency, or money service2804.6%
Vehicle loan or lease1402.3%
Payday loan, title loan, personal loan, or advance loan1362.2%
Student loan1021.7%
Debt or credit management50.1%
Prepaid card30.1%

Issues

IssueComplaintsShare
Managing an account1,88130.7%
Incorrect information on your report5058.2%
Trouble during payment process3716.1%
Closing an account3605.9%
Problem with a lender or other company charging your account3034.9%
Improper use of your report2854.7%
Opening an account2844.6%
Problem caused by your funds being low2814.6%
Problem with a company's investigation into an existing problem1933.1%
Struggling to pay mortgage1652.7%
Problem with a purchase shown on your statement1322.2%
Fraud or scam1282.1%
Attempts to collect debt not owed1212%
Took or threatened to take negative or legal action991.6%
Applying for a mortgage or refinancing an existing mortgage921.5%
Getting a credit card821.3%
Closing on a mortgage591%
Dealing with your lender or servicer560.9%
Problem when making payments530.9%
Managing the loan or lease520.8%
Other transaction problem520.8%
Written notification about debt460.8%
Other features, terms, or problems410.7%
False statements or representation330.5%
Repossession320.5%

How the company responded

Company responseComplaintsShare
Closed with explanation5,02582%
Closed with monetary relief1,05817.3%
In progress440.7%

States

StateComplaintsShare
New York1,01816.6%
Pennsylvania91214.9%
Massachusetts70611.5%
New Jersey3846.3%
Michigan3565.8%
Florida3455.6%
Ohio3145.1%
Rhode Island2003.3%
California1953.2%
Connecticut1792.9%
Texas1682.7%
Georgia1502.4%
Illinois1151.9%
Maryland1121.8%
Delaware1071.7%
Virginia1041.7%
New Hampshire1011.6%
North Carolina791.3%
Arizona430.7%
South Carolina410.7%
Colorado310.5%
Tennessee300.5%
Washington290.5%
Alabama280.5%
Louisiana280.5%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 4, 2026Checking or savings accountProblem with a company's investigation into an existing problemClosed with monetary reliefconsumerfinance.gov
November 2, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
November 1, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
November 1, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 31, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 31, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
October 30, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 29, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov
October 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 28, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with monetary reliefconsumerfinance.gov
October 28, 2026Credit cardProblem when making paymentsIn progressconsumerfinance.gov
October 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 27, 2026MortgageProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 27, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 27, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 27, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov
October 27, 2026Vehicle loan or leaseRepossessionIn progressconsumerfinance.gov
October 27, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountProblem with a company's investigation into an existing problemClosed with monetary reliefconsumerfinance.gov
October 27, 2026MortgageIncorrect information on your reportIn progressconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 26, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov
October 26, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 26, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 26, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 26, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 26, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 25, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemIn progressconsumerfinance.gov
October 25, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 25, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 23, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.