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Data / Consumer complaints / Citizens Financial Group, Inc. / Money transfer, virtual currency, or money service

Citizens Financial Group, Inc.: 280 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Citizens Financial Group, Inc. drew 280 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 4.6% of its 6,127 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 100.0% of them, and 13.6% closed with monetary or other relief.

The request: Watch Citizens Financial Group, Inc.: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 280Complaints, last 3 years
  • 4.6%Share of the company's complaints
  • 100.0%Responded on time
  • 13.6%Closed with relief
  • Nov 1, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202610136.1%
12 months to Nov 6, 20259634.3%
12 months to Nov 6, 20248329.6%

Issues

IssueComplaintsShare
Fraud or scam12845.7%
Other transaction problem5218.6%
Money was not available when promised238.2%
Unauthorized transactions or other transaction problem217.5%
Problem with customer service176.1%
Lost or stolen money order93.2%
Incorrect exchange rate51.8%
Wrong amount charged or received51.8%
Confusing or misleading advertising or marketing41.4%
Other service problem41.4%
Trouble accessing funds in your mobile or digital wallet41.4%
Unexpected or other fees41.4%
Confusing or missing disclosures20.7%
Managing, opening, or closing your mobile wallet account10.4%
Problem adding money10.4%

How the company responded

Company responseComplaintsShare
Closed with explanation24186.1%
Closed with monetary relief3813.6%
In progress10.4%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Pennsylvania6422.9%
Massachusetts4516.1%
New York3211.4%
Ohio227.9%
Michigan196.8%
Rhode Island145%
New Jersey124.3%
Connecticut93.2%
Florida93.2%
Delaware82.9%
New Hampshire62.1%
Illinois31.1%
Maryland31.1%
Tennessee31.1%
Washington31.1%
California20.7%
Georgia20.7%
Louisiana20.7%
North Carolina20.7%
Texas20.7%
Utah20.7%
Virginia20.7%
Arizona10.4%
Iowa10.4%
Kansas10.4%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 1, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 25, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemIn progressconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 4, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with monetary reliefconsumerfinance.gov
September 30, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with monetary reliefconsumerfinance.gov
September 24, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with monetary reliefconsumerfinance.gov
September 23, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 15, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 15, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 9, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 8, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with monetary reliefconsumerfinance.gov
September 2, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 2, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 1, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
August 31, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
August 28, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 28, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 28, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 26, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
August 26, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 26, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.