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Data / Consumer complaints / Citizens Financial Group, Inc. / Vehicle loan or lease

Citizens Financial Group, Inc.: 140 CFPB complaints about vehicle loan or lease, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Citizens Financial Group, Inc. drew 140 consumer complaints about vehicle loan or lease in the CFPB database in the three years to November 6, 2026, 2.3% of its 6,127 complaints in that time. The most common issue was “Managing the loan or lease”. The company responded on time to 100.0% of them, and 8.6% closed with monetary or other relief.

The request: Watch Citizens Financial Group, Inc.: each new CFPB complaint about vehicle loan or lease by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet vehicle loan or lease in New York

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 140Complaints, last 3 years
  • 2.3%Share of the company's complaints
  • 100.0%Responded on time
  • 8.6%Closed with relief
  • Oct 27, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264028.6%
12 months to Nov 6, 20254733.6%
12 months to Nov 6, 20245337.9%

Issues

IssueComplaintsShare
Managing the loan or lease5237.1%
Repossession3222.9%
Problems at the end of the loan or lease2719.3%
Incorrect information on your report139.3%
Problem with a company's investigation into an existing problem85.7%
Getting a loan or lease42.9%
Improper use of your report21.4%
Struggling to pay your loan21.4%

How the company responded

Company responseComplaintsShare
Closed with explanation12488.6%
Closed with monetary relief128.6%
In progress42.9%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
New York1812.9%
Illinois1410%
New Jersey128.6%
Florida107.1%
Connecticut96.4%
North Carolina96.4%
Texas75%
Maryland64.3%
Minnesota64.3%
Georgia53.6%
Pennsylvania53.6%
California42.9%
Michigan42.9%
South Carolina42.9%
Massachusetts32.1%
New Hampshire32.1%
Arizona21.4%
Kentucky21.4%
Missouri21.4%
Ohio21.4%
Rhode Island21.4%
Virginia21.4%
Wisconsin21.4%
District of Columbia10.7%
Indiana10.7%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 27, 2026Vehicle loan or leaseRepossessionIn progressconsumerfinance.gov
October 20, 2026Vehicle loan or leaseManaging the loan or leaseIn progressconsumerfinance.gov
October 13, 2026Vehicle loan or leaseRepossessionIn progressconsumerfinance.gov
October 9, 2026Vehicle loan or leaseStruggling to pay your loanIn progressconsumerfinance.gov
September 23, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
September 20, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
September 14, 2026Vehicle loan or leaseIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 13, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with monetary reliefconsumerfinance.gov
August 26, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
August 24, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
August 15, 2026Vehicle loan or leaseImproper use of your reportClosed with explanationconsumerfinance.gov
August 14, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
July 5, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
June 22, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
June 5, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
May 24, 2026Vehicle loan or leaseIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 17, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
May 12, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
April 30, 2026Vehicle loan or leaseManaging the loan or leaseClosed with monetary reliefconsumerfinance.gov
April 26, 2026Vehicle loan or leaseIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 10, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
April 8, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
April 7, 2026Vehicle loan or leaseIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 7, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
April 6, 2026Vehicle loan or leaseRepossessionClosed with monetary reliefconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.