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Data / Consumer complaints / Citizens Financial Group, Inc. / Credit card

Citizens Financial Group, Inc.: 418 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Citizens Financial Group, Inc. drew 418 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 6.8% of its 6,127 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 100.0% of them, and 21.3% closed with monetary or other relief.

The request: Watch Citizens Financial Group, Inc.: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 418Complaints, last 3 years
  • 6.8%Share of the company's complaints
  • 100.0%Responded on time
  • 21.3%Closed with relief
  • Oct 28, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202612830.6%
12 months to Nov 6, 202513532.3%
12 months to Nov 6, 202415537.1%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement13231.6%
Getting a credit card8219.6%
Other features, terms, or problems419.8%
Closing your account317.4%
Fees or interest276.5%
Problem when making payments245.7%
Trouble using your card245.7%
Incorrect information on your report194.5%
Problem with a company's investigation into an existing problem143.3%
Advertising and marketing, including promotional offers102.4%
Struggling to pay your bill61.4%
Improper use of your report51.2%
Credit monitoring or identity theft protection services30.7%

How the company responded

Company responseComplaintsShare
Closed with explanation32778.2%
Closed with monetary relief8921.3%
In progress20.5%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
New York8921.3%
Massachusetts419.8%
Pennsylvania399.3%
Florida348.1%
California266.2%
New Jersey225.3%
Michigan215%
Rhode Island174.1%
Connecticut163.8%
Ohio163.8%
Texas143.3%
Delaware133.1%
New Hampshire102.4%
Maryland61.4%
Georgia51.2%
Nevada51.2%
North Carolina41%
Arizona30.7%
Hawaii30.7%
Illinois30.7%
Oregon30.7%
South Carolina30.7%
Virginia30.7%
Colorado20.5%
District of Columbia20.5%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 28, 2026Credit cardProblem when making paymentsIn progressconsumerfinance.gov
October 24, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 22, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 22, 2026Credit cardOther features, terms, or problemsClosed with monetary reliefconsumerfinance.gov
October 21, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 18, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 18, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 16, 2026Credit cardOther features, terms, or problemsClosed with monetary reliefconsumerfinance.gov
October 10, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 6, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 5, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 5, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 3, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
September 24, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 23, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
September 22, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 22, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 15, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 11, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
September 3, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 1, 2026Credit cardOther features, terms, or problemsClosed with monetary reliefconsumerfinance.gov
August 31, 2026Credit cardOther features, terms, or problemsClosed with monetary reliefconsumerfinance.gov
August 30, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
August 27, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
August 26, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.