Data / Consumer complaints / Citizens Financial Group, Inc. / Payday loan, title loan, personal loan, or advance loan

Citizens Financial Group, Inc.: 136 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Citizens Financial Group, Inc. drew 136 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 2.2% of its 6,127 complaints in that time. The most common issue was “Problem when making payments”. The company responded on time to 100.0% of them, and 14.0% closed with monetary or other relief.

The request: Watch Citizens Financial Group, Inc.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

• 136Complaints, last 3 years
• 2.2%Share of the company's complaints
• 100.0%Responded on time
• 14.0%Closed with relief
• Oct 28, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

Issues

How the company responded

States

Where the consumers who complained live, as they gave it to the CFPB.

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Also on SpecStream

• All Citizens Financial Group, Inc. complaints
• Every company with Payday loan, title loan, personal loan, or advance loan complaints
• All consumer complaints

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.