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Data / Consumer complaints / Citizens Financial Group, Inc. / Mortgage

Citizens Financial Group, Inc.: 717 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Citizens Financial Group, Inc. drew 717 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 11.7% of its 6,127 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 4.5% closed with monetary or other relief.

The request: Watch Citizens Financial Group, Inc.: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 717Complaints, last 3 years
  • 11.7%Share of the company's complaints
  • 100.0%Responded on time
  • 4.5%Closed with relief
  • Oct 27, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202622130.8%
12 months to Nov 6, 202523232.4%
12 months to Nov 6, 202426436.8%

Issues

IssueComplaintsShare
Trouble during payment process37151.7%
Struggling to pay mortgage16523%
Applying for a mortgage or refinancing an existing mortgage9212.8%
Closing on a mortgage598.2%
Incorrect information on your report152.1%
Problem with a company's investigation into an existing problem131.8%
Improper use of your report20.3%

How the company responded

Company responseComplaintsShare
Closed with explanation67794.4%
Closed with monetary relief324.5%
In progress81.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
New York12217%
Pennsylvania11115.5%
Massachusetts537.4%
Ohio425.9%
New Jersey395.4%
Florida324.5%
Texas294%
Illinois263.6%
Connecticut233.2%
Michigan223.1%
Georgia212.9%
Virginia212.9%
Maryland152.1%
North Carolina121.7%
Tennessee121.7%
South Carolina111.5%
Rhode Island101.4%
New Hampshire91.3%
California81.1%
Delaware81.1%
Nebraska81.1%
Louisiana60.8%
Washington60.8%
Alabama50.7%
Colorado50.7%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 27, 2026MortgageProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 27, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 27, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 27, 2026MortgageIncorrect information on your reportIn progressconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 26, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 20, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 17, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 16, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 14, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 14, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 13, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 7, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 3, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 2, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 1, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 30, 2026MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
September 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.