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Data / Consumer complaints / Experian Information Solutions Inc. / Prepaid card

Experian Information Solutions Inc.: 34 CFPB complaints about prepaid card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Experian Information Solutions Inc. drew 34 consumer complaints about prepaid card in the CFPB database in the three years to November 6, 2026, 0.1% of its 3,995,325 complaints in that time. The most common issue was “Problem getting a card or closing an account”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.

The request: Watch Experian Information Solutions Inc.: each new CFPB complaint about prepaid card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 34Complaints, last 3 years
  • 0.1%Share of the company's complaints
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • Oct 21, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 2026514.7%
12 months to Nov 6, 20252573.5%
12 months to Nov 6, 2024411.8%

Issues

IssueComplaintsShare
Problem getting a card or closing an account2573.5%
Unexpected or other fees411.8%
Problem with a purchase or transfer38.8%
Trouble using the card25.9%

How the company responded

Company responseComplaintsShare
Closed with explanation3397.1%
In progress12.9%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas1338.2%
Louisiana514.7%
Georgia38.8%
New York25.9%
Pennsylvania25.9%
South Carolina25.9%
California12.9%
District of Columbia12.9%
Florida12.9%
Illinois12.9%
Michigan12.9%
Mississippi12.9%
Washington12.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 21, 2026Prepaid cardProblem getting a card or closing an accountIn progressconsumerfinance.gov
September 5, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
August 28, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
June 17, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
February 11, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 22, 2025Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
May 14, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
May 14, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
May 13, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
May 12, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
May 6, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
May 5, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
May 3, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 28, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 28, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 23, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 23, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 23, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 16, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 15, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 15, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 14, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 12, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 11, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 11, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.