Data / Consumer complaints / Experian Information Solutions Inc. / Credit card
Experian Information Solutions Inc.: 15,481 CFPB complaints about credit card, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Experian Information Solutions Inc. drew 15,481 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 0.4% of its 3,995,325 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 100.0% of them, and 4.5% closed with monetary or other relief.
The request: Watch Experian Information Solutions Inc.: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 15,481Complaints, last 3 years
- 0.4%Share of the company's complaints
- 100.0%Responded on time
- 4.5%Closed with relief
- Nov 6, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 1,921 | 12.4% |
| 12 months to Nov 6, 2025 | 6,987 | 45.1% |
| 12 months to Nov 6, 2024 | 6,573 | 42.5% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 6,770 | 43.7% |
| Problem with a company's investigation into an existing problem | 5,534 | 35.7% |
| Getting a credit card | 2,497 | 16.1% |
| Advertising and marketing, including promotional offers | 151 | 1% |
| Problem with a purchase shown on your statement | 111 | 0.7% |
| Other features, terms, or problems | 108 | 0.7% |
| Improper use of your report | 97 | 0.6% |
| Closing your account | 90 | 0.6% |
| Problem when making payments | 42 | 0.3% |
| Fees or interest | 31 | 0.2% |
| Trouble using your card | 17 | 0.1% |
| Problem with fraud alerts or security freezes | 11 | 0.1% |
| Credit monitoring or identity theft protection services | 9 | 0.1% |
| Struggling to pay your bill | 9 | 0.1% |
| Unable to get your credit report or credit score | 4 | 0.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 14,516 | 93.8% |
| Closed with non-monetary relief | 686 | 4.4% |
| In progress | 266 | 1.7% |
| Closed with monetary relief | 13 | 0.1% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Texas | 4,140 | 26.7% |
| Florida | 1,475 | 9.5% |
| California | 1,308 | 8.4% |
| Illinois | 1,225 | 7.9% |
| Virginia | 825 | 5.3% |
| Georgia | 648 | 4.2% |
| New York | 641 | 4.1% |
| Pennsylvania | 627 | 4.1% |
| Maryland | 346 | 2.2% |
| North Carolina | 325 | 2.1% |
| New Jersey | 297 | 1.9% |
| Arizona | 280 | 1.8% |
| West Virginia | 258 | 1.7% |
| Missouri | 249 | 1.6% |
| Indiana | 223 | 1.4% |
| Louisiana | 216 | 1.4% |
| Alabama | 214 | 1.4% |
| Michigan | 210 | 1.4% |
| Tennessee | 174 | 1.1% |
| Ohio | 154 | 1% |
| Nevada | 149 | 1% |
| South Carolina | 141 | 0.9% |
| Mississippi | 139 | 0.9% |
| Massachusetts | 135 | 0.9% |
| Connecticut | 99 | 0.6% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 6, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 6, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 5, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 5, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 5, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit card | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 5, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 5, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 5, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 4, 2026 | Credit card | Closing your account | In progress | consumerfinance.gov |
| November 4, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 4, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 4, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Getting a credit card | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit card | Incorrect information on your report | In progress | consumerfinance.gov |
Also on SpecStream
- All Experian Information Solutions Inc. complaints
- Every company with Credit card complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.