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Data / Consumer complaints / Fiserv Finxact Core / Money transfer, virtual currency, or money service

Fiserv Finxact Core: 203 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Fiserv Finxact Core drew 203 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 8.7% of its 2,336 complaints in that time. The most common issue was “Other transaction problem”. The company responded on time to 100.0% of them, and 4.4% closed with monetary or other relief.

The request: Watch Fiserv Finxact Core: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 203Complaints, last 3 years
  • 8.7%Share of the company's complaints
  • 100.0%Responded on time
  • 4.4%Closed with relief
  • Nov 5, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20267737.9%
12 months to Nov 6, 20257637.4%
12 months to Nov 6, 20245024.6%

Issues

IssueComplaintsShare
Other transaction problem5024.6%
Money was not available when promised3517.2%
Fraud or scam3014.8%
Trouble accessing funds in your mobile or digital wallet188.9%
Problem with customer service136.4%
Unauthorized transactions or other transaction problem115.4%
Unexpected or other fees115.4%
Wrong amount charged or received94.4%
Confusing or missing disclosures83.9%
Other service problem73.4%
Lost or stolen money order63%
Managing, opening, or closing your mobile wallet account42%
Confusing or misleading advertising or marketing10.5%

How the company responded

Company responseComplaintsShare
Closed with explanation19294.6%
Closed with monetary relief94.4%
In progress21%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California6431.5%
Florida167.9%
Texas167.9%
Georgia146.9%
New Jersey115.4%
Illinois83.9%
Virginia73.4%
Michigan52.5%
New York52.5%
Ohio52.5%
Pennsylvania52.5%
Colorado42%
Connecticut42%
North Carolina42%
Tennessee42%
Missouri31.5%
Oregon31.5%
Washington31.5%
Louisiana21%
Maryland21%
South Dakota21%
Alaska10.5%
Alabama10.5%
Arkansas10.5%
District of Columbia10.5%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 5, 2026Money transfer, virtual currency, or money serviceOther transaction problemIn progressconsumerfinance.gov
October 28, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedClosed with explanationconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceOther service problemIn progressconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
October 6, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
September 28, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with monetary reliefconsumerfinance.gov
September 17, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
September 16, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 9, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 19, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
August 6, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 6, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
August 5, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
July 9, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 1, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with explanationconsumerfinance.gov
June 28, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
June 24, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
June 23, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
June 20, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
June 13, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
May 27, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
May 26, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
May 22, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with explanationconsumerfinance.gov
May 12, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.