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Data / Consumer complaints / Xoom Corporation / Money transfer, virtual currency, or money service

Xoom Corporation: 35 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Xoom Corporation drew 35 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 97.2% of its 36 complaints in that time. The most common issue was “Other transaction problem”. The company responded on time to 100.0% of them, and 22.9% closed with monetary or other relief.

The request: Watch Xoom Corporation: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 35Complaints, last 3 years
  • 97.2%Share of the company's complaints
  • 100.0%Responded on time
  • 22.9%Closed with relief
  • Aug 27, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 2026720%
12 months to Nov 6, 20251337.1%
12 months to Nov 6, 20241542.9%

Issues

IssueComplaintsShare
Other transaction problem1337.1%
Fraud or scam822.9%
Money was not available when promised617.1%
Problem with customer service411.4%
Confusing or missing disclosures12.9%
Incorrect exchange rate12.9%
Unauthorized transactions or other transaction problem12.9%
Unexpected or other fees12.9%

How the company responded

Company responseComplaintsShare
Closed with explanation2777.1%
Closed with non-monetary relief514.3%
Closed with monetary relief38.6%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida514.3%
Texas514.3%
California38.6%
New Jersey38.6%
Massachusetts25.7%
North Carolina25.7%
New Hampshire25.7%
Colorado12.9%
Connecticut12.9%
Georgia12.9%
Michigan12.9%
New Mexico12.9%
Ohio12.9%
Pennsylvania12.9%
South Carolina12.9%
Washington12.9%
Wyoming12.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
August 27, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with monetary reliefconsumerfinance.gov
July 30, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
June 2, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with non-monetary reliefconsumerfinance.gov
May 27, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with monetary reliefconsumerfinance.gov
April 22, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
March 11, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
January 3, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 25, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with non-monetary reliefconsumerfinance.gov
September 17, 2025Money transfer, virtual currency, or money serviceIncorrect exchange rateClosed with explanationconsumerfinance.gov
September 12, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 8, 2025Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
August 21, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
August 5, 2025Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
August 4, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
June 17, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
May 30, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
March 26, 2025Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with monetary reliefconsumerfinance.gov
March 15, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
January 21, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
January 8, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 18, 2024Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with non-monetary reliefconsumerfinance.gov
October 17, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 7, 2024Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
October 1, 2024Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 16, 2024Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.