Data / Consumer complaints / Ally Financial Inc. / Money transfer, virtual currency, or money service
Ally Financial Inc.: 241 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Ally Financial Inc. drew 241 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 1.6% of its 15,374 complaints in that time. The most common issue was “Other transaction problem”. The company responded on time to 100.0% of them, and 29.0% closed with monetary or other relief.
The request: Watch Ally Financial Inc.: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 241Complaints, last 3 years
- 1.6%Share of the company's complaints
- 100.0%Responded on time
- 29.0%Closed with relief
- Nov 6, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 92 | 38.2% |
| 12 months to Nov 6, 2025 | 62 | 25.7% |
| 12 months to Nov 6, 2024 | 87 | 36.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Other transaction problem | 68 | 28.2% |
| Fraud or scam | 66 | 27.4% |
| Money was not available when promised | 62 | 25.7% |
| Unauthorized transactions or other transaction problem | 8 | 3.3% |
| Problem with customer service | 6 | 2.5% |
| Trouble accessing funds in your mobile or digital wallet | 6 | 2.5% |
| Confusing or missing disclosures | 5 | 2.1% |
| Managing, opening, or closing your mobile wallet account | 5 | 2.1% |
| Other service problem | 5 | 2.1% |
| Wrong amount charged or received | 4 | 1.7% |
| Lost or stolen money order | 3 | 1.2% |
| Confusing or misleading advertising or marketing | 2 | 0.8% |
| Unexpected or other fees | 1 | 0.4% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 165 | 68.5% |
| Closed with monetary relief | 47 | 19.5% |
| Closed with non-monetary relief | 23 | 9.5% |
| In progress | 6 | 2.5% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 35 | 14.5% |
| Texas | 27 | 11.2% |
| Florida | 22 | 9.1% |
| New York | 15 | 6.2% |
| Illinois | 13 | 5.4% |
| Georgia | 12 | 5% |
| Washington | 10 | 4.1% |
| Colorado | 8 | 3.3% |
| Alabama | 7 | 2.9% |
| North Carolina | 7 | 2.9% |
| Pennsylvania | 7 | 2.9% |
| Massachusetts | 6 | 2.5% |
| Missouri | 6 | 2.5% |
| New Jersey | 6 | 2.5% |
| Ohio | 6 | 2.5% |
| Michigan | 5 | 2.1% |
| Nevada | 5 | 2.1% |
| Oregon | 4 | 1.7% |
| Arizona | 3 | 1.2% |
| Indiana | 3 | 1.2% |
| Kentucky | 3 | 1.2% |
| Maryland | 3 | 1.2% |
| New Hampshire | 3 | 1.2% |
| South Carolina | 3 | 1.2% |
| Virginia | 3 | 1.2% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 6, 2026 | Money transfer, virtual currency, or money service | Lost or stolen money order | In progress | consumerfinance.gov |
| November 4, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 14, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 12, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | In progress | consumerfinance.gov |
| October 9, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with non-monetary relief | consumerfinance.gov |
| October 4, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 26, 2026 | Money transfer, virtual currency, or money service | Wrong amount charged or received | Closed with explanation | consumerfinance.gov |
| September 16, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| September 16, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 14, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 6, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with monetary relief | consumerfinance.gov |
| September 3, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 30, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| August 26, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 26, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| August 24, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| August 19, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| August 15, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Ally Financial Inc. complaints
- Every company with Money transfer, virtual currency, or money service complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.