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Data / Consumer complaints / eToro USA LLC / Money transfer, virtual currency, or money service

eToro USA LLC: 46 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

eToro USA LLC drew 46 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 85.2% of its 54 complaints in that time. The most common issue was “Money was not available when promised”. The company responded on time to 91.3% of them, and 0.0% closed with monetary or other relief.

The request: Watch eToro USA LLC: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 46Complaints, last 3 years
  • 85.2%Share of the company's complaints
  • 91.3%Responded on time
  • 0.0%Closed with relief
  • Aug 28, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20262247.8%
12 months to Nov 6, 20251123.9%
12 months to Nov 6, 20241328.3%

Issues

IssueComplaintsShare
Money was not available when promised1226.1%
Other service problem1021.7%
Fraud or scam817.4%
Other transaction problem817.4%
Trouble accessing funds in your mobile or digital wallet48.7%
Confusing or misleading advertising or marketing12.2%
Confusing or missing disclosures12.2%
Unexpected or other fees12.2%
Wrong amount charged or received12.2%

How the company responded

Company responseComplaintsShare
Closed with explanation46100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas817.4%
Florida510.9%
California48.7%
New York48.7%
Pennsylvania48.7%
Massachusetts36.5%
Kansas24.3%
North Carolina24.3%
Utah24.3%
Alabama12.2%
Arizona12.2%
Illinois12.2%
Maryland12.2%
Michigan12.2%
New Hampshire12.2%
Nevada12.2%
Oregon12.2%
South Carolina12.2%
Virginia12.2%
Washington12.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
August 28, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
August 21, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
August 17, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 6, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
June 28, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
June 17, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
May 27, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
April 30, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
April 27, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
April 26, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
April 10, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
March 12, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedClosed with explanationconsumerfinance.gov
February 17, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
February 13, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
January 26, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
January 22, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
January 22, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
January 19, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
January 3, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
December 9, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
December 3, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
December 2, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
November 3, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 14, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 1, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.