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Data / Consumer complaints / Bank of New York Mellon Corporation, the / Money transfer, virtual currency, or money service

Bank of New York Mellon Corporation, the: 125 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Bank of New York Mellon Corporation, the drew 125 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 28.3% of its 442 complaints in that time. The most common issue was “Other transaction problem”. The company responded on time to 93.6% of them, and 0.0% closed with monetary or other relief.

The request: Watch Bank of New York Mellon Corporation, the: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 125Complaints, last 3 years
  • 28.3%Share of the company's complaints
  • 93.6%Responded on time
  • 0.0%Closed with relief
  • Oct 23, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20263427.2%
12 months to Nov 6, 20254032%
12 months to Nov 6, 20245140.8%

Issues

IssueComplaintsShare
Other transaction problem6048%
Money was not available when promised3427.2%
Fraud or scam129.6%
Wrong amount charged or received64.8%
Other service problem43.2%
Confusing or missing disclosures32.4%
Problem with customer service32.4%
Unexpected or other fees21.6%
Unauthorized transactions or other transaction problem10.8%

How the company responded

Company responseComplaintsShare
Closed with explanation125100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California1612.8%
Texas108%
New York86.4%
Georgia54%
Ohio43.2%
Arizona32.4%
Florida32.4%
South Carolina32.4%
Colorado21.6%
Delaware21.6%
Louisiana21.6%
Massachusetts21.6%
North Carolina21.6%
Connecticut10.8%
Hawaii10.8%
Maryland10.8%
Michigan10.8%
Missouri10.8%
New Jersey10.8%
Nevada10.8%
Virginia10.8%
Washington10.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 23, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedClosed with explanationconsumerfinance.gov
October 21, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 23, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 21, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 19, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 31, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 29, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 7, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
June 29, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
June 17, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
June 7, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
May 19, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
May 19, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
May 12, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
May 7, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
April 30, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
April 29, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
April 20, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
April 14, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
April 7, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
March 30, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
March 13, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
March 9, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
January 26, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
January 1, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.