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Data / Consumer complaints / Bank of New York Mellon Corporation, the

Bank of New York Mellon Corporation, the: 442 CFPB consumer complaints in the last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Bank of New York Mellon Corporation, the drew 442 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,062 since 2011. The largest group, 125, was about money transfer, virtual currency, or money service, and the most common issue was “Managing an account” with 84. The company responded on time to 94.1% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as BANK OF NEW YORK MELLON CORPORATION, THE.

The request: Watch Bank of New York Mellon Corporation, the: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 442Complaints, last 3 years
  • 1,062Complaints, all years
  • 94.1%Responded on time
  • 0.0%Closed with relief
  • 9Products
  • Nov 3, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 688
2025171
2024159
2023140
2022101
202153
202056
201936
201840
201737
201641
201528
201435
201337
201239
20111

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Money transfer, virtual currency, or money service12528.3%
Checking or savings account11726.5%
Mortgage10022.6%
Credit card409%
Credit reporting or other personal consumer reports276.1%
Debt collection194.3%
Vehicle loan or lease71.6%
Debt or credit management51.1%
Payday loan, title loan, personal loan, or advance loan20.5%

Issues

IssueComplaintsShare
Managing an account8419%
Struggling to pay mortgage6113.8%
Other transaction problem6013.6%
Money was not available when promised347.7%
Trouble during payment process306.8%
Problem with a lender or other company charging your account225%
Getting a credit card153.4%
Attempts to collect debt not owed132.9%
Fraud or scam122.7%
Problem when making payments92%
Problem with a purchase shown on your statement92%
Incorrect information on your report81.8%
Closing an account71.6%
Closing on a mortgage71.6%
Confusing or missing disclosures71.6%
Improper use of your report71.6%
Problem with a company's investigation into an existing issue61.4%
Wrong amount charged or received61.4%
Problem with a company's investigation into an existing problem51.1%
Took or threatened to take negative or legal action51.1%
Other features, terms, or problems40.9%
Other service problem40.9%
Problem with customer service40.9%
Closing your account30.7%
Problems at the end of the loan or lease30.7%

How the company responded

Company responseComplaintsShare
Closed with explanation43999.3%
In progress30.7%

States

StateComplaintsShare
California5813.1%
New York388.6%
Georgia327.2%
Texas327.2%
Florida306.8%
Pennsylvania194.3%
New Jersey153.4%
Hawaii112.5%
Illinois102.3%
Indiana102.3%
Ohio102.3%
Connecticut92%
Michigan92%
North Carolina92%
Nevada92%
Colorado81.8%
Missouri71.6%
South Carolina71.6%
Alabama61.4%
Arizona61.4%
Louisiana61.4%
Maryland51.1%
Tennessee51.1%
Delaware40.9%
Kentucky40.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 3, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedClosed with explanationconsumerfinance.gov
October 21, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 20, 2026Debt or credit managementConfusing or missing disclosuresIn progressconsumerfinance.gov
October 16, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
October 15, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 28, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 25, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 23, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 21, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 19, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 18, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
September 10, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
September 10, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
September 5, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 3, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
September 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 31, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 12, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 10, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
August 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 30, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 29, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 19, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 18, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 10, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
July 10, 2026Credit reporting or other personal consumer reportsIdentity theft protection or other monitoring servicesClosed with explanationconsumerfinance.gov
July 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 7, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
July 3, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
July 1, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 29, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
June 29, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 19, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 19, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 17, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
June 12, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 7, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
May 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 19, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
May 19, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
May 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.