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Data / Consumer complaints / Ingo Money, Inc. / Money transfer, virtual currency, or money service

Ingo Money, Inc.: 47 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Ingo Money, Inc. drew 47 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 71.2% of its 66 complaints in that time. The most common issue was “Problem with customer service”. The company responded on time to 93.6% of them, and 0.0% closed with monetary or other relief.

The request: Watch Ingo Money, Inc.: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet money transfer, virtual currency, or money service in Colorado

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 47Complaints, last 3 years
  • 71.2%Share of the company's complaints
  • 93.6%Responded on time
  • 0.0%Closed with relief
  • Sep 27, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261634%
12 months to Nov 6, 20252144.7%
12 months to Nov 6, 20241021.3%

Issues

IssueComplaintsShare
Problem with customer service2451.1%
Fraud or scam1123.4%
Confusing or missing disclosures36.4%
Unexpected or other fees36.4%
Confusing or misleading advertising or marketing24.3%
Lost or stolen money order12.1%
Other transaction problem12.1%
Problem adding money12.1%
Unauthorized transactions or other transaction problem12.1%

How the company responded

Company responseComplaintsShare
Closed with explanation47100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California48.5%
Colorado48.5%
Florida36.4%
Kentucky36.4%
Missouri36.4%
Ohio36.4%
Virginia36.4%
Alabama24.3%
Georgia24.3%
Indiana24.3%
Michigan24.3%
New Jersey24.3%
Washington24.3%
Arizona12.1%
Iowa12.1%
Illinois12.1%
Minnesota12.1%
Mississippi12.1%
Nevada12.1%
New York12.1%
Oklahoma12.1%
Pennsylvania12.1%
Tennessee12.1%
Texas12.1%
Vermont12.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
September 27, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 15, 2026Money transfer, virtual currency, or money serviceConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
September 8, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
September 4, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
August 28, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
August 17, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
July 20, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
July 10, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
July 7, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
June 24, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
June 12, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with explanationconsumerfinance.gov
April 18, 2026Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
April 2, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
March 6, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
December 22, 2025Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
December 6, 2025Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
October 15, 2025Money transfer, virtual currency, or money serviceProblem adding moneyClosed with explanationconsumerfinance.gov
September 3, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 30, 2025Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
August 8, 2025Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
July 24, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 23, 2025Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
July 18, 2025Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with explanationconsumerfinance.gov
June 26, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
June 20, 2025Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.