Data / Consumer complaints / Ingo Money, Inc.
Ingo Money, Inc.: 66 CFPB consumer complaints in the last 3 years
Ingo Money, Inc. drew 66 consumer complaints in the CFPB database in the three years to November 6, 2026, and 153 since 2016. The largest group, 47, was about money transfer, virtual currency, or money service, and the most common issue was “Problem with customer service” with 24. The company responded on time to 92.4% of the complaints, and 0.0% closed with monetary or other relief.
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- 66Complaints, last 3 years
- 153Complaints, all years
- 92.4%Responded on time
- 0.0%Closed with relief
- 6Products
- Sep 27, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 22 |
| 2025 | 29 |
| 2024 | 15 |
| 2023 | 20 |
| 2022 | 13 |
| 2021 | 20 |
| 2020 | 15 |
| 2019 | 2 |
| 2018 | 3 |
| 2017 | 9 |
| 2016 | 5 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Money transfer, virtual currency, or money service | 47 | 71.2% |
| Checking or savings account | 10 | 15.2% |
| Debt collection | 5 | 7.6% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 3% |
| Credit card | 1 | 1.5% |
| Prepaid card | 1 | 1.5% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem with customer service | 24 | 36.4% |
| Fraud or scam | 11 | 16.7% |
| Managing an account | 7 | 10.6% |
| Attempts to collect debt not owed | 3 | 4.5% |
| Confusing or missing disclosures | 3 | 4.5% |
| Opening an account | 3 | 4.5% |
| Unexpected or other fees | 3 | 4.5% |
| Confusing or misleading advertising or marketing | 2 | 3% |
| Charged fees or interest you didn't expect | 1 | 1.5% |
| False statements or representation | 1 | 1.5% |
| Getting a credit card | 1 | 1.5% |
| Getting the loan | 1 | 1.5% |
| Lost or stolen money order | 1 | 1.5% |
| Other transaction problem | 1 | 1.5% |
| Problem adding money | 1 | 1.5% |
| Problem getting a card or closing an account | 1 | 1.5% |
| Unauthorized transactions or other transaction problem | 1 | 1.5% |
| Written notification about debt | 1 | 1.5% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 66 | 100% |
States
| State | Complaints | Share |
|---|---|---|
| California | 8 | 12.1% |
| Florida | 5 | 7.6% |
| Colorado | 4 | 6.1% |
| Missouri | 4 | 6.1% |
| Virginia | 4 | 6.1% |
| Georgia | 3 | 4.5% |
| Kentucky | 3 | 4.5% |
| Maryland | 3 | 4.5% |
| Ohio | 3 | 4.5% |
| Oklahoma | 3 | 4.5% |
| Alabama | 2 | 3% |
| Illinois | 2 | 3% |
| Indiana | 2 | 3% |
| Michigan | 2 | 3% |
| New Jersey | 2 | 3% |
| New York | 2 | 3% |
| Washington | 2 | 3% |
| Arizona | 1 | 1.5% |
| Iowa | 1 | 1.5% |
| Massachusetts | 1 | 1.5% |
| Minnesota | 1 | 1.5% |
| Mississippi | 1 | 1.5% |
| Nebraska | 1 | 1.5% |
| Nevada | 1 | 1.5% |
| Pennsylvania | 1 | 1.5% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| September 27, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 24, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| September 17, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 15, 2026 | Money transfer, virtual currency, or money service | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| September 13, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 8, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| August 28, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| August 21, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| July 20, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| July 10, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| July 7, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| June 24, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| June 12, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| April 18, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| April 2, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| March 6, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| February 6, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 6, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| January 17, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| January 16, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| December 25, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 22, 2025 | Money transfer, virtual currency, or money service | Lost or stolen money order | Closed with explanation | consumerfinance.gov |
| December 13, 2025 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| December 6, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| October 15, 2025 | Money transfer, virtual currency, or money service | Problem adding money | Closed with explanation | consumerfinance.gov |
| September 3, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 30, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| August 8, 2025 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| July 24, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| July 23, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| July 18, 2025 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| June 26, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| June 20, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| June 7, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| May 28, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| April 16, 2025 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| April 16, 2025 | Money transfer, virtual currency, or money service | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| March 7, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| March 7, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| February 15, 2025 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| February 11, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| February 10, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| January 29, 2025 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| January 20, 2025 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| January 17, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| January 11, 2025 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| January 9, 2025 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| January 3, 2025 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
Also on SpecStream
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Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.