Data / Consumer complaints / Synchrony Financial / Money transfer, virtual currency, or money service
Synchrony Financial: 218 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Synchrony Financial drew 218 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 0.6% of its 38,889 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 98.2% of them, and 19.7% closed with monetary or other relief.
The request: Watch Synchrony Financial: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 218Complaints, last 3 years
- 0.6%Share of the company's complaints
- 98.2%Responded on time
- 19.7%Closed with relief
- Oct 24, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 83 | 38.1% |
| 12 months to Nov 6, 2025 | 76 | 34.9% |
| 12 months to Nov 6, 2024 | 59 | 27.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Fraud or scam | 65 | 29.8% |
| Unauthorized transactions or other transaction problem | 52 | 23.9% |
| Other transaction problem | 26 | 11.9% |
| Money was not available when promised | 16 | 7.3% |
| Managing, opening, or closing your mobile wallet account | 13 | 6% |
| Trouble accessing funds in your mobile or digital wallet | 9 | 4.1% |
| Confusing or missing disclosures | 8 | 3.7% |
| Unexpected or other fees | 7 | 3.2% |
| Confusing or misleading advertising or marketing | 6 | 2.8% |
| Wrong amount charged or received | 6 | 2.8% |
| Lost or stolen money order | 3 | 1.4% |
| Other service problem | 3 | 1.4% |
| Problem adding money | 2 | 0.9% |
| Problem with customer service | 2 | 0.9% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 167 | 76.6% |
| Closed with monetary relief | 34 | 15.6% |
| Closed with non-monetary relief | 9 | 4.1% |
| In progress | 8 | 3.7% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 26 | 11.9% |
| Florida | 17 | 7.8% |
| Texas | 14 | 6.4% |
| New York | 13 | 6% |
| Pennsylvania | 10 | 4.6% |
| Illinois | 9 | 4.1% |
| Virginia | 8 | 3.7% |
| Massachusetts | 7 | 3.2% |
| Michigan | 7 | 3.2% |
| North Carolina | 7 | 3.2% |
| Tennessee | 7 | 3.2% |
| Indiana | 5 | 2.3% |
| Minnesota | 5 | 2.3% |
| Ohio | 5 | 2.3% |
| Washington | 5 | 2.3% |
| Connecticut | 4 | 1.8% |
| Hawaii | 4 | 1.8% |
| Oklahoma | 4 | 1.8% |
| South Carolina | 4 | 1.8% |
| Wisconsin | 4 | 1.8% |
| Arizona | 3 | 1.4% |
| Colorado | 3 | 1.4% |
| Kentucky | 3 | 1.4% |
| Maryland | 3 | 1.4% |
| Nebraska | 3 | 1.4% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 24, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 16, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | In progress | consumerfinance.gov |
| October 15, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 5, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| September 29, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| September 26, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| September 4, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 3, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| August 31, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| August 29, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 28, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 28, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| August 27, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| August 24, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| August 20, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| August 12, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| August 5, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| July 24, 2026 | Money transfer, virtual currency, or money service | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| July 23, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with non-monetary relief | consumerfinance.gov |
| July 22, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| July 21, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| July 20, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with monetary relief | consumerfinance.gov |
| July 14, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Synchrony Financial complaints
- Every company with Money transfer, virtual currency, or money service complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.