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Data / Consumer complaints / Abra / Money transfer, virtual currency, or money service

Abra: 77 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Abra drew 77 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 97.5% of its 79 complaints in that time. The most common issue was “Money was not available when promised”. The company responded on time to 26.0% of them, and 0.0% closed with monetary or other relief.

The request: Watch Abra: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet money transfer, virtual currency, or money service in California

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 77Complaints, last 3 years
  • 97.5%Share of the company's complaints
  • 26.0%Responded on time
  • 0.0%Closed with relief
  • Oct 16, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261823.4%
12 months to Nov 6, 20254153.2%
12 months to Nov 6, 20241823.4%

Issues

IssueComplaintsShare
Money was not available when promised3039%
Fraud or scam2329.9%
Other transaction problem1519.5%
Trouble accessing funds in your mobile or digital wallet67.8%
Managing, opening, or closing your mobile wallet account11.3%
Other service problem11.3%
Problem with customer service11.3%

How the company responded

Company responseComplaintsShare
Closed with explanation4457.1%
Untimely response3140.3%
In progress22.6%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California67.8%
Texas45.2%
Illinois33.9%
Mississippi22.6%
Alabama11.3%
Colorado11.3%
Florida11.3%
Georgia11.3%
Hawaii11.3%
Iowa11.3%
Louisiana11.3%
Minnesota11.3%
New Jersey11.3%
Nevada11.3%
Ohio11.3%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 16, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
August 19, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
August 8, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
July 25, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
July 25, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
July 2, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
June 30, 2026Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
June 23, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
May 13, 2026Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
May 6, 2026Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
April 16, 2026Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
April 7, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletUntimely responseconsumerfinance.gov
January 26, 2026Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
January 25, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
January 22, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
December 12, 2025Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
December 7, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
November 21, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 6, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 29, 2025Money transfer, virtual currency, or money serviceOther transaction problemIn progressconsumerfinance.gov
September 24, 2025Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
September 12, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 27, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
August 23, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
August 20, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.