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Data / Consumer complaints / Winklevoss Exchange LLC / Money transfer, virtual currency, or money service

Winklevoss Exchange LLC: 707 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Winklevoss Exchange LLC drew 707 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 73.4% of its 963 complaints in that time. The most common issue was “Money was not available when promised”. The company responded on time to 99.3% of them, and 0.0% closed with monetary or other relief.

The request: Watch Winklevoss Exchange LLC: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 707Complaints, last 3 years
  • 73.4%Share of the company's complaints
  • 99.3%Responded on time
  • 0.0%Closed with relief
  • Oct 26, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202627238.5%
12 months to Nov 6, 202531244.1%
12 months to Nov 6, 202412317.4%

Issues

IssueComplaintsShare
Money was not available when promised25335.8%
Other transaction problem19828%
Fraud or scam9914%
Other service problem9213%
Trouble accessing funds in your mobile or digital wallet314.4%
Confusing or missing disclosures91.3%
Managing, opening, or closing your mobile wallet account81.1%
Unexpected or other fees60.8%
Wrong amount charged or received50.7%
Unauthorized transactions or other transaction problem30.4%
Overdraft, savings, or rewards features10.1%
Problem adding money10.1%
Problem with customer service10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation707100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California10214.4%
New York8411.9%
Florida7110%
Texas618.6%
Illinois334.7%
New Jersey314.4%
Georgia243.4%
Pennsylvania223.1%
Arizona202.8%
Maryland192.7%
Washington182.5%
Connecticut152.1%
Ohio152.1%
Virginia142%
Nevada121.7%
Massachusetts111.6%
Michigan111.6%
Colorado91.3%
North Carolina81.1%
Utah81.1%
Alabama71%
Hawaii71%
Indiana71%
Minnesota60.8%
Missouri60.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 26, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedClosed with explanationconsumerfinance.gov
October 26, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 25, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 18, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 17, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 17, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 16, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 14, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 13, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 12, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 10, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 8, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 7, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 6, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 3, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 3, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.