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Data / Consumer complaints / Winklevoss Exchange LLC

Winklevoss Exchange LLC: 963 CFPB consumer complaints in the last 3 years

Winklevoss Exchange LLC drew 963 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,661 since 2017. The largest group, 707, was about money transfer, virtual currency, or money service, and the most common issue was “Money was not available when promised” with 253. The company responded on time to 98.9% of the complaints, and 0.9% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every money transfer, virtual currency, or money service companyGet money transfer, virtual currency, or money service in California
  • 963Complaints, last 3 years
  • 1,661Complaints, all years
  • 98.9%Responded on time
  • 0.9%Closed with relief
  • 5Products
  • Oct 26, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6353
2025410
2024177
2023167
2022215
2021306
202010
20195
20188
201710

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Money transfer, virtual currency, or money service70773.4%
Credit card19720.5%
Checking or savings account323.3%
Credit reporting or other personal consumer reports171.8%
Debt collection101%

Issues

IssueComplaintsShare
Money was not available when promised25326.3%
Other transaction problem19820.6%
Fraud or scam9910.3%
Other service problem929.6%
Problem with a purchase shown on your statement666.9%
Trouble accessing funds in your mobile or digital wallet313.2%
Trouble using your card303.1%
Other features, terms, or problems293%
Getting a credit card272.8%
Managing an account262.7%
Problem when making payments131.3%
Advertising and marketing, including promotional offers111.1%
Incorrect information on your report111.1%
Fees or interest101%
Confusing or missing disclosures90.9%
Managing, opening, or closing your mobile wallet account80.8%
Closing your account70.7%
Improper use of your report60.6%
Unexpected or other fees60.6%
Wrong amount charged or received50.5%
Attempts to collect debt not owed40.4%
Took or threatened to take negative or legal action40.4%
Opening an account30.3%
Unauthorized transactions or other transaction problem30.3%
Problem with a company's investigation into an existing issue20.2%

How the company responded

Company responseComplaintsShare
Closed with explanation95198.8%
Closed with monetary relief70.7%
In progress30.3%
Closed with non-monetary relief20.2%

States

StateComplaintsShare
California14114.6%
New York10410.8%
Florida949.8%
Texas828.5%
New Jersey464.8%
Illinois444.6%
Georgia404.2%
Washington303.1%
Pennsylvania282.9%
Arizona262.7%
Virginia222.3%
Maryland212.2%
Massachusetts202.1%
Ohio202.1%
Nevada192%
Connecticut171.8%
Michigan171.8%
Colorado141.5%
Missouri131.3%
North Carolina121.2%
South Carolina111.1%
Utah101%
Alabama90.9%
Hawaii90.9%
Indiana90.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 26, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedClosed with explanationconsumerfinance.gov
October 26, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 25, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 21, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 20, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 18, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 17, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 17, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 16, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 16, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 15, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 14, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 13, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 12, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 12, 2026Credit cardAdvertising and marketing, including promotional offersClosed with monetary reliefconsumerfinance.gov
October 10, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 8, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 8, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 7, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 7, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 6, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 6, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 5, 2026Credit cardProblem with a purchase shown on your statementClosed with non-monetary reliefconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 3, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 3, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 2, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 1, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 30, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
September 28, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
September 28, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with explanationconsumerfinance.gov
September 27, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 26, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 23, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
September 23, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
September 23, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
September 23, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 22, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 22, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.