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Data / Consumer complaints / Keycorp / Money transfer, virtual currency, or money service

Keycorp: 103 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Keycorp drew 103 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 4.5% of its 2,306 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 100.0% of them, and 20.4% closed with monetary or other relief.

The request: Watch Keycorp: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 103Complaints, last 3 years
  • 4.5%Share of the company's complaints
  • 100.0%Responded on time
  • 20.4%Closed with relief
  • Oct 23, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264038.8%
12 months to Nov 6, 20253836.9%
12 months to Nov 6, 20242524.3%

Issues

IssueComplaintsShare
Fraud or scam4038.8%
Other transaction problem1615.5%
Problem with customer service109.7%
Unauthorized transactions or other transaction problem109.7%
Money was not available when promised87.8%
Confusing or missing disclosures65.8%
Lost or stolen money order32.9%
Managing, opening, or closing your mobile wallet account32.9%
Other service problem32.9%
Unexpected or other fees21.9%
Trouble accessing funds in your mobile or digital wallet11%
Wrong amount charged or received11%

How the company responded

Company responseComplaintsShare
Closed with explanation8178.6%
Closed with monetary relief1211.7%
Closed with non-monetary relief98.7%
In progress11%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Ohio2524.3%
New York2120.4%
Connecticut1110.7%
Washington109.7%
California76.8%
Colorado54.9%
Oregon54.9%
Pennsylvania54.9%
Michigan43.9%
Arizona21.9%
Idaho21.9%
New Jersey21.9%
Florida11%
Illinois11%
Indiana11%
Utah11%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 23, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceIn progressconsumerfinance.gov
October 8, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with monetary reliefconsumerfinance.gov
September 30, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
September 25, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 9, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with non-monetary reliefconsumerfinance.gov
September 8, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
August 24, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
August 12, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
August 4, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 30, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 29, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 27, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 20, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 20, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
July 15, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with non-monetary reliefconsumerfinance.gov
June 24, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
June 16, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
May 29, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
May 20, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with monetary reliefconsumerfinance.gov
May 17, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
May 12, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
May 10, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
May 3, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
April 19, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
April 14, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.