Skip to the page

Data / Consumer complaints / Keycorp

Keycorp: 2,306 CFPB consumer complaints in the last 3 years

Keycorp drew 2,306 consumer complaints in the CFPB database in the three years to November 6, 2026, and 8,397 since 2011. The largest group, 1,400, was about checking or savings account, and the most common issue was “Managing an account” with 822. The company responded on time to 100.0% of the complaints, and 32.2% closed with monetary or other relief. The CFPB records the company as KEYCORP.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 2,306Complaints, last 3 years
  • 8,397Complaints, all years
  • 100.0%Responded on time
  • 32.2%Closed with relief
  • 11Products
  • Oct 29, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6785
2025804
2024620
2023674
2022632
2021637
2020626
2019499
2018593
2017715
2016503
2015361
2014313
2013300
2012329
20116

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Managing an account82235.6%
Opening an account1717.4%
Problem with a lender or other company charging your account1717.4%
Closing an account1315.7%
Incorrect information on your report1124.9%
Trouble during payment process944.1%
Problem caused by your funds being low934%
Problem with a purchase shown on your statement773.3%
Problem with a company's investigation into an existing problem662.9%
Improper use of your report502.2%
Fraud or scam401.7%
Attempts to collect debt not owed331.4%
Problem getting a card or closing an account311.3%
Getting a credit card271.2%
Struggling to pay mortgage241%
Problem when making payments231%
Closing on a mortgage190.8%
Applying for a mortgage or refinancing an existing mortgage180.8%
Problem with a purchase or transfer180.8%
Dealing with your lender or servicer160.7%
Fees or interest160.7%
Other transaction problem160.7%
Other features, terms, or problems150.7%
Unexpected or other fees150.7%
Took or threatened to take negative or legal action140.6%

How the company responded

Company responseComplaintsShare
Closed with explanation1,53766.7%
Closed with monetary relief51922.5%
Closed with non-monetary relief2239.7%
In progress271.2%

States

StateComplaintsShare
New York55123.9%
Ohio35915.6%
Washington2199.5%
Pennsylvania1596.9%
Connecticut1315.7%
Colorado1165%
Oregon994.3%
California693%
Michigan612.6%
Indiana562.4%
Illinois552.4%
Florida532.3%
Texas512.2%
Maine361.6%
Utah361.6%
Massachusetts311.3%
New Jersey311.3%
Idaho251.1%
North Carolina200.9%
Georgia170.7%
Alaska140.6%
Arizona130.6%
Virginia130.6%
Vermont110.5%
Kentucky100.4%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 29, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
October 26, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 26, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with non-monetary reliefconsumerfinance.gov
October 25, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
October 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 24, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceIn progressconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 22, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 20, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 19, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditIn progressconsumerfinance.gov
October 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 17, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 17, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 16, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
October 15, 2026MortgageApplying for a mortgage or refinancing an existing mortgageIn progressconsumerfinance.gov
October 15, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 15, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 14, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 14, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 13, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with non-monetary reliefconsumerfinance.gov
October 12, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 12, 2026Vehicle loan or leaseStruggling to pay your loanIn progressconsumerfinance.gov
October 12, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with monetary reliefconsumerfinance.gov
October 11, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 11, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 10, 2026Debt collectionWritten notification about debtClosed with monetary reliefconsumerfinance.gov
October 10, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 10, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
October 8, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 8, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with monetary reliefconsumerfinance.gov
October 7, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 5, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.