Data / Consumer complaints / Keycorp
Keycorp: 2,306 CFPB consumer complaints in the last 3 years
Keycorp drew 2,306 consumer complaints in the CFPB database in the three years to November 6, 2026, and 8,397 since 2011. The largest group, 1,400, was about checking or savings account, and the most common issue was “Managing an account” with 822. The company responded on time to 100.0% of the complaints, and 32.2% closed with monetary or other relief. The CFPB records the company as KEYCORP.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 2,306Complaints, last 3 years
- 8,397Complaints, all years
- 100.0%Responded on time
- 32.2%Closed with relief
- 11Products
- Oct 29, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 785 |
| 2025 | 804 |
| 2024 | 620 |
| 2023 | 674 |
| 2022 | 632 |
| 2021 | 637 |
| 2020 | 626 |
| 2019 | 499 |
| 2018 | 593 |
| 2017 | 715 |
| 2016 | 503 |
| 2015 | 361 |
| 2014 | 313 |
| 2013 | 300 |
| 2012 | 329 |
| 2011 | 6 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 1,400 | 60.7% |
| Credit reporting or other personal consumer reports | 213 | 9.2% |
| Credit card | 186 | 8.1% |
| Mortgage | 164 | 7.1% |
| Money transfer, virtual currency, or money service | 103 | 4.5% |
| Prepaid card | 73 | 3.2% |
| Debt collection | 69 | 3% |
| Payday loan, title loan, personal loan, or advance loan | 47 | 2% |
| Student loan | 24 | 1% |
| Vehicle loan or lease | 22 | 1% |
| Debt or credit management | 5 | 0.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 822 | 35.6% |
| Opening an account | 171 | 7.4% |
| Problem with a lender or other company charging your account | 171 | 7.4% |
| Closing an account | 131 | 5.7% |
| Incorrect information on your report | 112 | 4.9% |
| Trouble during payment process | 94 | 4.1% |
| Problem caused by your funds being low | 93 | 4% |
| Problem with a purchase shown on your statement | 77 | 3.3% |
| Problem with a company's investigation into an existing problem | 66 | 2.9% |
| Improper use of your report | 50 | 2.2% |
| Fraud or scam | 40 | 1.7% |
| Attempts to collect debt not owed | 33 | 1.4% |
| Problem getting a card or closing an account | 31 | 1.3% |
| Getting a credit card | 27 | 1.2% |
| Struggling to pay mortgage | 24 | 1% |
| Problem when making payments | 23 | 1% |
| Closing on a mortgage | 19 | 0.8% |
| Applying for a mortgage or refinancing an existing mortgage | 18 | 0.8% |
| Problem with a purchase or transfer | 18 | 0.8% |
| Dealing with your lender or servicer | 16 | 0.7% |
| Fees or interest | 16 | 0.7% |
| Other transaction problem | 16 | 0.7% |
| Other features, terms, or problems | 15 | 0.7% |
| Unexpected or other fees | 15 | 0.7% |
| Took or threatened to take negative or legal action | 14 | 0.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 1,537 | 66.7% |
| Closed with monetary relief | 519 | 22.5% |
| Closed with non-monetary relief | 223 | 9.7% |
| In progress | 27 | 1.2% |
States
| State | Complaints | Share |
|---|---|---|
| New York | 551 | 23.9% |
| Ohio | 359 | 15.6% |
| Washington | 219 | 9.5% |
| Pennsylvania | 159 | 6.9% |
| Connecticut | 131 | 5.7% |
| Colorado | 116 | 5% |
| Oregon | 99 | 4.3% |
| California | 69 | 3% |
| Michigan | 61 | 2.6% |
| Indiana | 56 | 2.4% |
| Illinois | 55 | 2.4% |
| Florida | 53 | 2.3% |
| Texas | 51 | 2.2% |
| Maine | 36 | 1.6% |
| Utah | 36 | 1.6% |
| Massachusetts | 31 | 1.3% |
| New Jersey | 31 | 1.3% |
| Idaho | 25 | 1.1% |
| North Carolina | 20 | 0.9% |
| Georgia | 17 | 0.7% |
| Alaska | 14 | 0.6% |
| Arizona | 13 | 0.6% |
| Virginia | 13 | 0.6% |
| Vermont | 11 | 0.5% |
| Kentucky | 10 | 0.4% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 29, 2026 | Checking or savings account | Managing an account | Closed with non-monetary relief | consumerfinance.gov |
| October 26, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with non-monetary relief | consumerfinance.gov |
| October 25, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with monetary relief | consumerfinance.gov |
| October 25, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Closing an account | In progress | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | In progress | consumerfinance.gov |
| October 22, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| October 22, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| October 22, 2026 | Credit card | Other features, terms, or problems | In progress | consumerfinance.gov |
| October 22, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Checking or savings account | Closing an account | In progress | consumerfinance.gov |
| October 20, 2026 | Mortgage | Trouble during payment process | In progress | consumerfinance.gov |
| October 20, 2026 | Mortgage | Trouble during payment process | In progress | consumerfinance.gov |
| October 20, 2026 | Credit card | Fees or interest | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | In progress | consumerfinance.gov |
| October 17, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 17, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 17, 2026 | Mortgage | Struggling to pay mortgage | Closed with explanation | consumerfinance.gov |
| October 16, 2026 | Prepaid card | Problem getting a card or closing an account | Closed with monetary relief | consumerfinance.gov |
| October 15, 2026 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | In progress | consumerfinance.gov |
| October 15, 2026 | Checking or savings account | Closing an account | In progress | consumerfinance.gov |
| October 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Mortgage | Trouble during payment process | Closed with non-monetary relief | consumerfinance.gov |
| October 14, 2026 | Mortgage | Trouble during payment process | In progress | consumerfinance.gov |
| October 13, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with non-monetary relief | consumerfinance.gov |
| October 12, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Vehicle loan or lease | Struggling to pay your loan | In progress | consumerfinance.gov |
| October 12, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with monetary relief | consumerfinance.gov |
| October 11, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| October 11, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 10, 2026 | Debt collection | Written notification about debt | Closed with monetary relief | consumerfinance.gov |
| October 10, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| October 10, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with monetary relief | consumerfinance.gov |
| October 8, 2026 | Checking or savings account | Managing an account | In progress | consumerfinance.gov |
| October 8, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with monetary relief | consumerfinance.gov |
| October 7, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| October 7, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Mortgage | Trouble during payment process | In progress | consumerfinance.gov |
| October 6, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Credit card complaints
- Every company with Mortgage complaints
- Consumer complaints in New York
- Consumer complaints in Ohio
- Consumer complaints in Washington
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.