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Data / Consumer complaints / Keycorp / Prepaid card

Keycorp: 73 CFPB complaints about prepaid card, last 3 years

Keycorp drew 73 consumer complaints about prepaid card in the CFPB database in the three years to November 6, 2026, 3.2% of its 2,306 complaints in that time. The most common issue was “Problem getting a card or closing an account”. The company responded on time to 100.0% of them, and 58.9% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 73Complaints, last 3 years
  • 3.2%Share of the company's complaints
  • 100.0%Responded on time
  • 58.9%Closed with relief
  • Oct 16, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264663%
12 months to Nov 6, 20251723.3%
12 months to Nov 6, 20241013.7%

Issues

IssueComplaintsShare
Problem getting a card or closing an account3142.5%
Problem with a purchase or transfer1824.7%
Unexpected or other fees1317.8%
Trouble using the card1115.1%

How the company responded

Company responseComplaintsShare
Closed with monetary relief3852.1%
Closed with explanation2939.7%
Closed with non-monetary relief56.8%
In progress11.4%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
New York3243.8%
Illinois2331.5%
Indiana34.1%
California22.7%
Ohio22.7%
Oregon22.7%
Washington22.7%
Colorado11.4%
Connecticut11.4%
Kentucky11.4%
Louisiana11.4%
New Jersey11.4%
Rhode Island11.4%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 16, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
September 21, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
September 17, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
September 16, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
September 11, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
August 21, 2026Prepaid cardTrouble using the cardIn progressconsumerfinance.gov
August 20, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
August 17, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
August 9, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
July 13, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
July 7, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
July 6, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
July 2, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
May 20, 2026Prepaid cardUnexpected or other feesClosed with monetary reliefconsumerfinance.gov
May 5, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
March 31, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
March 31, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
March 13, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
March 9, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
March 7, 2026Prepaid cardUnexpected or other feesClosed with monetary reliefconsumerfinance.gov
March 5, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
February 17, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov
February 11, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
February 6, 2026Prepaid cardTrouble using the cardClosed with monetary reliefconsumerfinance.gov
February 6, 2026Prepaid cardProblem getting a card or closing an accountClosed with monetary reliefconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.