Data / Consumer complaints / Keycorp / Credit reporting or other personal consumer reports
Keycorp: 213 CFPB complaints about credit reporting or other personal consumer reports, last 3 years
Keycorp drew 213 consumer complaints about credit reporting or other personal consumer reports in the CFPB database in the three years to November 6, 2026, 9.2% of its 2,306 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 100.0% of them, and 17.8% closed with monetary or other relief.
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- 213Complaints, last 3 years
- 9.2%Share of the company's complaints
- 100.0%Responded on time
- 17.8%Closed with relief
- Oct 17, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 70 | 32.9% |
| 12 months to Nov 6, 2025 | 76 | 35.7% |
| 12 months to Nov 6, 2024 | 67 | 31.5% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 92 | 43.2% |
| Problem with a company's investigation into an existing problem | 53 | 24.9% |
| Improper use of your report | 50 | 23.5% |
| Problem with fraud alerts or security freezes | 6 | 2.8% |
| Problem with a company's investigation into an existing issue | 5 | 2.3% |
| Credit monitoring or identity theft protection services | 4 | 1.9% |
| Identity theft protection or other monitoring services | 3 | 1.4% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 173 | 81.2% |
| Closed with non-monetary relief | 31 | 14.6% |
| Closed with monetary relief | 7 | 3.3% |
| In progress | 2 | 0.9% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| New York | 38 | 17.8% |
| Ohio | 33 | 15.5% |
| Pennsylvania | 27 | 12.7% |
| Texas | 13 | 6.1% |
| Michigan | 12 | 5.6% |
| Connecticut | 10 | 4.7% |
| California | 9 | 4.2% |
| Washington | 8 | 3.8% |
| Florida | 6 | 2.8% |
| Indiana | 6 | 2.8% |
| Maine | 6 | 2.8% |
| New Jersey | 6 | 2.8% |
| Colorado | 5 | 2.3% |
| Massachusetts | 5 | 2.3% |
| Utah | 5 | 2.3% |
| Georgia | 4 | 1.9% |
| Maryland | 3 | 1.4% |
| North Carolina | 3 | 1.4% |
| Oregon | 3 | 1.4% |
| Kentucky | 2 | 0.9% |
| Nevada | 2 | 0.9% |
| Alaska | 1 | 0.5% |
| Arkansas | 1 | 0.5% |
| Arizona | 1 | 0.5% |
| Illinois | 1 | 0.5% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 17, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| October 14, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with monetary relief | consumerfinance.gov |
| October 10, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| October 2, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| September 22, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 22, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| September 18, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| September 7, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 8, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| August 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 27, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 27, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| July 25, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 24, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 21, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| July 21, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| July 17, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 16, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Keycorp complaints
- Every company with Credit reporting or other personal consumer reports complaints
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.