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Data / Consumer complaints / Relay Financial (US), Corp. / Money transfer, virtual currency, or money service

Relay Financial (US), Corp.: 34 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Relay Financial (US), Corp. drew 34 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 9.3% of its 365 complaints in that time. The most common issue was “Other transaction problem”. The company responded on time to 58.8% of them, and 5.9% closed with monetary or other relief.

The request: Watch Relay Financial (US), Corp.: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 34Complaints, last 3 years
  • 9.3%Share of the company's complaints
  • 58.8%Responded on time
  • 5.9%Closed with relief
  • Oct 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20262264.7%
12 months to Nov 6, 2025823.5%
12 months to Nov 6, 2024411.8%

Issues

IssueComplaintsShare
Other transaction problem1441.2%
Fraud or scam926.5%
Money was not available when promised720.6%
Confusing or missing disclosures12.9%
Other service problem12.9%
Problem with customer service12.9%
Unauthorized transactions or other transaction problem12.9%

How the company responded

Company responseComplaintsShare
Closed with explanation3191.2%
Closed with monetary relief25.9%
In progress12.9%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida617.6%
Texas38.8%
Wyoming38.8%
California25.9%
Georgia25.9%
Illinois25.9%
New Jersey25.9%
New York25.9%
Massachusetts12.9%
Maryland12.9%
North Carolina12.9%
Ohio12.9%
Pennsylvania12.9%
Virginia12.9%
Washington12.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Money transfer, virtual currency, or money serviceOther transaction problemIn progressconsumerfinance.gov
September 3, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with monetary reliefconsumerfinance.gov
July 30, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 14, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
May 20, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
April 16, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
April 7, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
April 2, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
March 24, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
March 20, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
March 19, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
March 17, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
March 3, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
February 19, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
January 26, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
January 23, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
January 5, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
December 15, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
December 11, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
December 10, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
November 17, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
November 14, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 21, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 12, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 12, 2025Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.