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Data / Consumer complaints / Western Union Company, the / Money transfer, virtual currency, or money service

Western Union Company, the: 1,255 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Western Union Company, the drew 1,255 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 95.0% of its 1,321 complaints in that time. The most common issue was “Other transaction problem”. The company responded on time to 100.0% of them, and 0.6% closed with monetary or other relief.

The request: Watch Western Union Company, the: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 1,255Complaints, last 3 years
  • 95.0%Share of the company's complaints
  • 100.0%Responded on time
  • 0.6%Closed with relief
  • Nov 4, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202661148.7%
12 months to Nov 6, 202539831.7%
12 months to Nov 6, 202424619.6%

Issues

IssueComplaintsShare
Other transaction problem29723.7%
Fraud or scam28722.9%
Money was not available when promised23018.3%
Lost or stolen money order17814.2%
Problem with customer service1229.7%
Other service problem383%
Unexpected or other fees372.9%
Confusing or missing disclosures272.2%
Wrong amount charged or received191.5%
Confusing or misleading advertising or marketing60.5%
Incorrect exchange rate50.4%
Unauthorized transactions or other transaction problem40.3%
Managing, opening, or closing your mobile wallet account30.2%
Trouble accessing funds in your mobile or digital wallet20.2%

How the company responded

Company responseComplaintsShare
Closed with explanation1,24799.4%
Closed with monetary relief80.6%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California14911.9%
Florida1249.9%
New York1038.2%
Texas1008%
New Jersey594.7%
Georgia493.9%
Pennsylvania433.4%
North Carolina413.3%
Illinois403.2%
Maryland372.9%
Ohio332.6%
Virginia332.6%
Massachusetts312.5%
Arizona262.1%
Michigan252%
Indiana221.8%
Nevada221.8%
Missouri201.6%
Washington181.4%
Tennessee161.3%
Oklahoma151.2%
Alabama141.1%
Oregon131%
South Carolina131%
Colorado110.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
November 3, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
November 3, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
November 1, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 31, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 31, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
October 29, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 25, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
October 21, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 21, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 21, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 18, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 16, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.