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Data / Consumer complaints / Western Union Company, the

Western Union Company, the: 1,321 CFPB consumer complaints in the last 3 years

Western Union Company, the drew 1,321 consumer complaints in the CFPB database in the three years to November 6, 2026, and 5,037 since 2013. The largest group, 1,255, was about money transfer, virtual currency, or money service, and the most common issue was “Other transaction problem” with 297. The company responded on time to 100.0% of the complaints, and 0.6% closed with monetary or other relief. The CFPB records the company as WESTERN UNION COMPANY, THE.

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Watch this company's complaintsGet every money transfer, virtual currency, or money service companyGet money transfer, virtual currency, or money service in California
  • 1,321Complaints, last 3 years
  • 5,037Complaints, all years
  • 100.0%Responded on time
  • 0.6%Closed with relief
  • 10Products
  • Nov 4, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6556
2025441
2024283
2023239
2022245
2021265
2020336
2019350
2018442
2017414
2016440
2015454
2014401
2013171

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Money transfer, virtual currency, or money service1,25595%
Checking or savings account241.8%
Prepaid card131%
Credit reporting or other personal consumer reports120.9%
Debt collection100.8%
Credit card20.2%
Payday loan, title loan, personal loan, or advance loan20.2%
Mortgage10.1%
Student loan10.1%
Vehicle loan or lease10.1%

Issues

IssueComplaintsShare
Other transaction problem29722.5%
Fraud or scam28721.7%
Money was not available when promised23017.4%
Lost or stolen money order17813.5%
Problem with customer service1229.2%
Other service problem382.9%
Unexpected or other fees382.9%
Confusing or missing disclosures272%
Wrong amount charged or received191.4%
Managing an account171.3%
Problem with a purchase or transfer70.5%
Confusing or misleading advertising or marketing60.5%
Incorrect exchange rate50.4%
Attempts to collect debt not owed40.3%
Problem with a company's investigation into an existing problem40.3%
Problem with fraud alerts or security freezes40.3%
Took or threatened to take negative or legal action40.3%
Trouble using the card40.3%
Unauthorized transactions or other transaction problem40.3%
Closing an account30.2%
Managing, opening, or closing your mobile wallet account30.2%
Problem with a lender or other company charging your account30.2%
Credit monitoring or identity theft protection services20.2%
Getting a line of credit20.2%
Incorrect information on your report20.2%

How the company responded

Company responseComplaintsShare
Closed with explanation1,31399.4%
Closed with monetary relief80.6%

States

StateComplaintsShare
California15611.8%
Florida1279.6%
New York1098.3%
Texas1078.1%
New Jersey604.5%
Georgia523.9%
Pennsylvania523.9%
North Carolina443.3%
Illinois403%
Maryland372.8%
Ohio342.6%
Virginia342.6%
Massachusetts332.5%
Arizona292.2%
Michigan272%
Indiana231.7%
Nevada221.7%
Tennessee221.7%
Missouri211.6%
Washington191.4%
Oklahoma151.1%
Alabama141.1%
Oregon131%
South Carolina131%
Arkansas110.8%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
November 3, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
November 3, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
November 1, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 31, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 31, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
October 29, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 28, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 25, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 23, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
October 21, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 21, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 21, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 20, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 18, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 16, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 13, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
October 12, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 12, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 12, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedClosed with explanationconsumerfinance.gov
October 12, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 11, 2026Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
October 9, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 8, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 8, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 7, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
October 7, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 7, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
October 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceIncorrect exchange rateClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.