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Data / Consumer complaints / Bitstamp USA, Inc. / Money transfer, virtual currency, or money service

Bitstamp USA, Inc.: 62 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Bitstamp USA, Inc. drew 62 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 93.9% of its 66 complaints in that time. The most common issue was “Other transaction problem”. The company responded on time to 4.8% of them, and 0.0% closed with monetary or other relief.

The request: Watch Bitstamp USA, Inc.: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 62Complaints, last 3 years
  • 93.9%Share of the company's complaints
  • 4.8%Responded on time
  • 0.0%Closed with relief
  • Oct 15, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20262235.5%
12 months to Nov 6, 20252743.5%
12 months to Nov 6, 20241321%

Issues

IssueComplaintsShare
Other transaction problem2133.9%
Fraud or scam1727.4%
Money was not available when promised1625.8%
Other service problem34.8%
Wrong amount charged or received34.8%
Confusing or missing disclosures11.6%
Trouble accessing funds in your mobile or digital wallet11.6%

How the company responded

Company responseComplaintsShare
Untimely response5893.5%
Closed with explanation46.5%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
New York1219.4%
Florida812.9%
California711.3%
Georgia46.5%
Colorado34.8%
Texas34.8%
Michigan23.2%
Nevada23.2%
Oregon23.2%
Pennsylvania23.2%
Arizona11.6%
Idaho11.6%
Illinois11.6%
Kansas11.6%
Massachusetts11.6%
Minnesota11.6%
Mississippi11.6%
New Jersey11.6%
South Dakota11.6%
Washington11.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 15, 2026Money transfer, virtual currency, or money serviceOther service problemUntimely responseconsumerfinance.gov
June 5, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
May 20, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedUntimely responseconsumerfinance.gov
May 2, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
April 30, 2026Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
March 18, 2026Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
March 12, 2026Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
March 4, 2026Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
February 21, 2026Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
February 1, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
February 1, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedUntimely responseconsumerfinance.gov
January 28, 2026Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
January 27, 2026Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
January 24, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
January 18, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
January 14, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
January 13, 2026Money transfer, virtual currency, or money serviceOther service problemUntimely responseconsumerfinance.gov
January 8, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
December 31, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
December 26, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
December 21, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
November 13, 2025Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
November 6, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
October 22, 2025Money transfer, virtual currency, or money serviceConfusing or missing disclosuresUntimely responseconsumerfinance.gov
September 28, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.