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Data / Consumer complaints / Bitstamp USA, Inc.

Bitstamp USA, Inc.: 66 CFPB consumer complaints in the last 3 years

Bitstamp USA, Inc. drew 66 consumer complaints in the CFPB database in the three years to November 6, 2026, and 70 since 2023. The largest group, 62, was about money transfer, virtual currency, or money service, and the most common issue was “Other transaction problem” with 21. The company responded on time to 4.5% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 66Complaints, last 3 years
  • 70Complaints, all years
  • 4.5%Responded on time
  • 0.0%Closed with relief
  • 3Products
  • Oct 15, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 620
202530
202412
20238

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Money transfer, virtual currency, or money service6293.9%
Debt collection34.5%
Checking or savings account11.5%

Issues

IssueComplaintsShare
Other transaction problem2131.8%
Fraud or scam1725.8%
Money was not available when promised1624.2%
Other service problem34.5%
Wrong amount charged or received34.5%
Attempts to collect debt not owed23%
Confusing or missing disclosures11.5%
False statements or representation11.5%
Problem with a lender or other company charging your account11.5%
Trouble accessing funds in your mobile or digital wallet11.5%

How the company responded

Company responseComplaintsShare
Untimely response6293.9%
Closed with explanation46.1%

States

StateComplaintsShare
New York1218.2%
Florida1116.7%
California812.1%
Georgia46.1%
Colorado34.5%
Texas34.5%
Michigan23%
Nevada23%
Oregon23%
Pennsylvania23%
Arizona11.5%
Idaho11.5%
Illinois11.5%
Kansas11.5%
Massachusetts11.5%
Minnesota11.5%
Mississippi11.5%
New Jersey11.5%
South Dakota11.5%
Washington11.5%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 15, 2026Money transfer, virtual currency, or money serviceOther service problemUntimely responseconsumerfinance.gov
July 5, 2026Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
June 5, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
May 20, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedUntimely responseconsumerfinance.gov
May 15, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
May 2, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
April 30, 2026Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
March 18, 2026Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
March 12, 2026Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
March 4, 2026Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
February 21, 2026Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
February 1, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
February 1, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedUntimely responseconsumerfinance.gov
January 28, 2026Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
January 27, 2026Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
January 24, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
January 18, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
January 14, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
January 13, 2026Money transfer, virtual currency, or money serviceOther service problemUntimely responseconsumerfinance.gov
January 8, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
December 31, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
December 26, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
December 21, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
November 13, 2025Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
November 6, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
October 22, 2025Money transfer, virtual currency, or money serviceConfusing or missing disclosuresUntimely responseconsumerfinance.gov
September 28, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
September 18, 2025Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
August 27, 2025Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
August 16, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
July 31, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
July 26, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
July 16, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
July 16, 2025Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
July 15, 2025Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
July 10, 2025Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
July 2, 2025Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletUntimely responseconsumerfinance.gov
June 30, 2025Debt collectionAttempts to collect debt not owedUntimely responseconsumerfinance.gov
June 14, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
June 12, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
April 28, 2025Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
April 27, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
April 26, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
March 22, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
February 14, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
January 18, 2025Money transfer, virtual currency, or money serviceFraud or scamUntimely responseconsumerfinance.gov
January 15, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
January 14, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedUntimely responseconsumerfinance.gov
January 8, 2025Money transfer, virtual currency, or money serviceOther transaction problemUntimely responseconsumerfinance.gov
January 3, 2025Money transfer, virtual currency, or money serviceWrong amount charged or receivedUntimely responseconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.