Data / Consumer complaints / Moneygram Payment Systems Worldwide Inc / Money transfer, virtual currency, or money service
Moneygram Payment Systems Worldwide Inc: 636 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Moneygram Payment Systems Worldwide Inc drew 636 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 97.7% of its 651 complaints in that time. The most common issue was “Other transaction problem”. The company responded on time to 100.0% of them, and 29.4% closed with monetary or other relief.
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- 636Complaints, last 3 years
- 97.7%Share of the company's complaints
- 100.0%Responded on time
- 29.4%Closed with relief
- Nov 1, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 263 | 41.4% |
| 12 months to Nov 6, 2025 | 206 | 32.4% |
| 12 months to Nov 6, 2024 | 167 | 26.3% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Other transaction problem | 237 | 37.3% |
| Money was not available when promised | 185 | 29.1% |
| Fraud or scam | 102 | 16% |
| Problem with customer service | 30 | 4.7% |
| Other service problem | 22 | 3.5% |
| Lost or stolen money order | 21 | 3.3% |
| Unexpected or other fees | 9 | 1.4% |
| Wrong amount charged or received | 8 | 1.3% |
| Confusing or missing disclosures | 7 | 1.1% |
| Trouble accessing funds in your mobile or digital wallet | 6 | 0.9% |
| Unauthorized transactions or other transaction problem | 4 | 0.6% |
| Managing, opening, or closing your mobile wallet account | 3 | 0.5% |
| Confusing or misleading advertising or marketing | 1 | 0.2% |
| Incorrect exchange rate | 1 | 0.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 441 | 69.3% |
| Closed with monetary relief | 187 | 29.4% |
| In progress | 8 | 1.3% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 96 | 15.1% |
| Florida | 64 | 10.1% |
| New York | 57 | 9% |
| Texas | 45 | 7.1% |
| Georgia | 26 | 4.1% |
| Illinois | 26 | 4.1% |
| New Jersey | 22 | 3.5% |
| Massachusetts | 21 | 3.3% |
| Pennsylvania | 21 | 3.3% |
| Maryland | 18 | 2.8% |
| Virginia | 17 | 2.7% |
| North Carolina | 16 | 2.5% |
| Ohio | 14 | 2.2% |
| Arizona | 12 | 1.9% |
| Connecticut | 11 | 1.7% |
| Washington | 11 | 1.7% |
| Missouri | 10 | 1.6% |
| Tennessee | 10 | 1.6% |
| Colorado | 8 | 1.3% |
| Minnesota | 7 | 1.1% |
| Nevada | 7 | 1.1% |
| Oregon | 7 | 1.1% |
| South Carolina | 7 | 1.1% |
| Kentucky | 6 | 0.9% |
| Delaware | 5 | 0.8% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 1, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 17, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| October 14, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| October 13, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 13, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 6, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with monetary relief | consumerfinance.gov |
| October 6, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Money transfer, virtual currency, or money service | Lost or stolen money order | Closed with explanation | consumerfinance.gov |
| October 4, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with monetary relief | consumerfinance.gov |
| October 3, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| September 29, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 28, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with monetary relief | consumerfinance.gov |
| September 24, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| September 23, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with monetary relief | consumerfinance.gov |
| September 21, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 20, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 19, 2026 | Money transfer, virtual currency, or money service | Wrong amount charged or received | Closed with monetary relief | consumerfinance.gov |
| September 18, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with monetary relief | consumerfinance.gov |
| September 17, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| September 16, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Moneygram Payment Systems Worldwide Inc complaints
- Every company with Money transfer, virtual currency, or money service complaints
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Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.