Skip to the page
Get started free

Data / Consumer complaints / Meta Payments Inc. / Money transfer, virtual currency, or money service

Meta Payments Inc.: 324 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Meta Payments Inc. drew 324 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 71.7% of its 452 complaints in that time. The most common issue was “Trouble accessing funds in your mobile or digital wallet”. The company responded on time to 98.1% of them, and 8.0% closed with monetary or other relief.

The request: Watch Meta Payments Inc.: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet money transfer, virtual currency, or money service in Florida

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 324Complaints, last 3 years
  • 71.7%Share of the company's complaints
  • 98.1%Responded on time
  • 8.0%Closed with relief
  • Oct 24, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202625578.7%
12 months to Nov 6, 20255015.4%
12 months to Nov 6, 2024195.9%

Issues

IssueComplaintsShare
Trouble accessing funds in your mobile or digital wallet8225.3%
Money was not available when promised7021.6%
Other service problem4112.7%
Fraud or scam3811.7%
Unauthorized transactions or other transaction problem3711.4%
Other transaction problem247.4%
Managing, opening, or closing your mobile wallet account113.4%
Unexpected or other fees82.5%
Confusing or missing disclosures51.5%
Confusing or misleading advertising or marketing41.2%
Wrong amount charged or received20.6%
Problem adding money10.3%
Problem with customer service10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation26581.8%
In progress3310.2%
Closed with monetary relief268%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida3310.2%
California299%
Texas288.6%
New York134%
New Jersey123.7%
Arizona113.4%
Colorado103.1%
Georgia103.1%
Illinois103.1%
Ohio103.1%
Pennsylvania103.1%
Washington103.1%
Missouri92.8%
South Carolina92.8%
Kentucky82.5%
Maine72.2%
North Carolina72.2%
Virginia72.2%
Louisiana61.9%
Indiana51.5%
Massachusetts51.5%
Oregon51.5%
Maryland41.2%
Michigan41.2%
Wyoming41.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 24, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletIn progressconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceOther transaction problemIn progressconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletIn progressconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceOther transaction problemIn progressconsumerfinance.gov
October 17, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletIn progressconsumerfinance.gov
October 17, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemIn progressconsumerfinance.gov
October 16, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 15, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 13, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedIn progressconsumerfinance.gov
October 13, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 12, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletIn progressconsumerfinance.gov
October 12, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesIn progressconsumerfinance.gov
October 12, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 10, 2026Money transfer, virtual currency, or money serviceProblem adding moneyIn progressconsumerfinance.gov
October 10, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletIn progressconsumerfinance.gov
October 10, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedIn progressconsumerfinance.gov
October 9, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 6, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedIn progressconsumerfinance.gov
October 4, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 3, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedIn progressconsumerfinance.gov
October 3, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 2, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletIn progressconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.