Data / Consumer complaints / Meta Payments Inc.
Meta Payments Inc.: 452 CFPB consumer complaints in the last 3 years
Meta Payments Inc. drew 452 consumer complaints in the CFPB database in the three years to November 6, 2026, and 452 since 2024. The largest group, 324, was about money transfer, virtual currency, or money service, and the most common issue was “Trouble accessing funds in your mobile or digital wallet” with 82. The company responded on time to 97.6% of the complaints, and 8.0% closed with monetary or other relief.
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- 452Complaints, last 3 years
- 452Complaints, all years
- 97.6%Responded on time
- 8.0%Closed with relief
- 7Products
- Oct 24, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 287 |
| 2025 | 122 |
| 2024 | 43 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Money transfer, virtual currency, or money service | 324 | 71.7% |
| Credit reporting or other personal consumer reports | 43 | 9.5% |
| Credit card | 42 | 9.3% |
| Checking or savings account | 35 | 7.7% |
| Prepaid card | 4 | 0.9% |
| Debt collection | 3 | 0.7% |
| Mortgage | 1 | 0.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Trouble accessing funds in your mobile or digital wallet | 82 | 18.1% |
| Money was not available when promised | 70 | 15.5% |
| Other service problem | 41 | 9.1% |
| Fraud or scam | 38 | 8.4% |
| Unauthorized transactions or other transaction problem | 37 | 8.2% |
| Problem with a purchase shown on your statement | 29 | 6.4% |
| Problem with a company's investigation into an existing issue | 28 | 6.2% |
| Other transaction problem | 24 | 5.3% |
| Managing, opening, or closing your mobile wallet account | 11 | 2.4% |
| Problem with a lender or other company charging your account | 11 | 2.4% |
| Problem with a company's investigation into an existing problem | 10 | 2.2% |
| Closing an account | 9 | 2% |
| Opening an account | 8 | 1.8% |
| Unexpected or other fees | 8 | 1.8% |
| Closing your account | 6 | 1.3% |
| Managing an account | 6 | 1.3% |
| Confusing or missing disclosures | 5 | 1.1% |
| Confusing or misleading advertising or marketing | 4 | 0.9% |
| Incorrect information on your report | 3 | 0.7% |
| Other features, terms, or problems | 3 | 0.7% |
| Attempts to collect debt not owed | 2 | 0.4% |
| Identity theft protection or other monitoring services | 2 | 0.4% |
| Trouble using the card | 2 | 0.4% |
| Trouble using your card | 2 | 0.4% |
| Wrong amount charged or received | 2 | 0.4% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 382 | 84.5% |
| Closed with monetary relief | 36 | 8% |
| In progress | 34 | 7.5% |
States
| State | Complaints | Share |
|---|---|---|
| Florida | 46 | 10.2% |
| California | 44 | 9.7% |
| Texas | 37 | 8.2% |
| Pennsylvania | 19 | 4.2% |
| New York | 17 | 3.8% |
| Arizona | 15 | 3.3% |
| Colorado | 14 | 3.1% |
| Georgia | 14 | 3.1% |
| New Jersey | 13 | 2.9% |
| Illinois | 12 | 2.7% |
| Ohio | 12 | 2.7% |
| Washington | 12 | 2.7% |
| Missouri | 10 | 2.2% |
| North Carolina | 10 | 2.2% |
| South Carolina | 9 | 2% |
| Virginia | 9 | 2% |
| Kentucky | 8 | 1.8% |
| Louisiana | 8 | 1.8% |
| Maine | 7 | 1.5% |
| Indiana | 6 | 1.3% |
| Maryland | 6 | 1.3% |
| Oklahoma | 6 | 1.3% |
| Massachusetts | 5 | 1.1% |
| Oregon | 5 | 1.1% |
| Wyoming | 5 | 1.1% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 24, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 22, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 19, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | In progress | consumerfinance.gov |
| October 17, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 17, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| October 16, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 15, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| October 13, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 12, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | In progress | consumerfinance.gov |
| October 12, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 10, 2026 | Money transfer, virtual currency, or money service | Problem adding money | In progress | consumerfinance.gov |
| October 10, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 10, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| October 9, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| October 4, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| October 3, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| October 3, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 2, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 2, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| October 1, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| September 30, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| September 29, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | In progress | consumerfinance.gov |
| September 29, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 28, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| September 24, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | In progress | consumerfinance.gov |
| September 23, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| September 23, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| September 22, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | In progress | consumerfinance.gov |
| September 20, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| September 20, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| September 18, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| September 17, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| September 17, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| September 16, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | In progress | consumerfinance.gov |
| September 15, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| September 14, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| September 13, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | In progress | consumerfinance.gov |
| September 12, 2026 | Money transfer, virtual currency, or money service | Confusing or misleading advertising or marketing | In progress | consumerfinance.gov |
| September 11, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| September 10, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Money transfer, virtual currency, or money service complaints
- Every company with Credit reporting or other personal consumer reports complaints
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- Every company with Checking or savings account complaints
- Consumer complaints in Florida
- Consumer complaints in California
- Consumer complaints in Texas
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.