Data / Consumer complaints / Heartland Payment Systems Inc / Money transfer, virtual currency, or money service
Heartland Payment Systems Inc: 53 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Heartland Payment Systems Inc drew 53 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 9.9% of its 537 complaints in that time. The most common issue was “Unauthorized transactions or other transaction problem”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.
The request: Watch Heartland Payment Systems Inc: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 53Complaints, last 3 years
- 9.9%Share of the company's complaints
- 100.0%Responded on time
- 0.0%Closed with relief
- Oct 29, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 30 | 56.6% |
| 12 months to Nov 6, 2025 | 18 | 34% |
| 12 months to Nov 6, 2024 | 5 | 9.4% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Unauthorized transactions or other transaction problem | 17 | 32.1% |
| Unexpected or other fees | 10 | 18.9% |
| Other transaction problem | 8 | 15.1% |
| Fraud or scam | 5 | 9.4% |
| Wrong amount charged or received | 5 | 9.4% |
| Money was not available when promised | 3 | 5.7% |
| Other service problem | 2 | 3.8% |
| Trouble accessing funds in your mobile or digital wallet | 2 | 3.8% |
| Confusing or missing disclosures | 1 | 1.9% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 53 | 100% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 9 | 17% |
| Texas | 7 | 13.2% |
| New Jersey | 5 | 9.4% |
| Florida | 3 | 5.7% |
| New York | 3 | 5.7% |
| Pennsylvania | 3 | 5.7% |
| Hawaii | 2 | 3.8% |
| New Mexico | 2 | 3.8% |
| Virginia | 2 | 3.8% |
| Wisconsin | 2 | 3.8% |
| Colorado | 1 | 1.9% |
| Georgia | 1 | 1.9% |
| Indiana | 1 | 1.9% |
| Michigan | 1 | 1.9% |
| Minnesota | 1 | 1.9% |
| Missouri | 1 | 1.9% |
| Montana | 1 | 1.9% |
| Ohio | 1 | 1.9% |
| Oklahoma | 1 | 1.9% |
| Puerto Rico | 1 | 1.9% |
| Rhode Island | 1 | 1.9% |
| South Carolina | 1 | 1.9% |
| South Dakota | 1 | 1.9% |
| Tennessee | 1 | 1.9% |
| Wyoming | 1 | 1.9% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 29, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 8, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 6, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| August 28, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 27, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 24, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| July 25, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| July 22, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| July 2, 2026 | Money transfer, virtual currency, or money service | Wrong amount charged or received | Closed with explanation | consumerfinance.gov |
| June 2, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| May 20, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| May 13, 2026 | Money transfer, virtual currency, or money service | Wrong amount charged or received | Closed with explanation | consumerfinance.gov |
| April 20, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| April 8, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| March 12, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| March 10, 2026 | Money transfer, virtual currency, or money service | Wrong amount charged or received | Closed with explanation | consumerfinance.gov |
| February 10, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| February 9, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| February 4, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| January 28, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| January 7, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| January 2, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| December 29, 2025 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Heartland Payment Systems Inc complaints
- Every company with Money transfer, virtual currency, or money service complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.