Data / Consumer complaints / Securus J Holdings, LLC / Money transfer, virtual currency, or money service
Securus J Holdings, LLC: 36 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Securus J Holdings, LLC drew 36 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 65.5% of its 55 complaints in that time. The most common issue was “Other transaction problem”. The company responded on time to 100.0% of them, and 2.8% closed with monetary or other relief.
The request: Watch Securus J Holdings, LLC: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 36Complaints, last 3 years
- 65.5%Share of the company's complaints
- 100.0%Responded on time
- 2.8%Closed with relief
- Sep 30, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 19 | 52.8% |
| 12 months to Nov 6, 2025 | 9 | 25% |
| 12 months to Nov 6, 2024 | 8 | 22.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Other transaction problem | 11 | 30.6% |
| Fraud or scam | 10 | 27.8% |
| Other service problem | 5 | 13.9% |
| Managing, opening, or closing your mobile wallet account | 3 | 8.3% |
| Unauthorized transactions or other transaction problem | 3 | 8.3% |
| Trouble accessing funds in your mobile or digital wallet | 2 | 5.6% |
| Unexpected or other fees | 2 | 5.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 35 | 97.2% |
| Closed with non-monetary relief | 1 | 2.8% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Florida | 5 | 13.9% |
| Arizona | 3 | 8.3% |
| Georgia | 3 | 8.3% |
| Louisiana | 3 | 8.3% |
| Missouri | 3 | 8.3% |
| California | 2 | 5.6% |
| Michigan | 2 | 5.6% |
| New York | 2 | 5.6% |
| Tennessee | 2 | 5.6% |
| Virginia | 2 | 5.6% |
| West Virginia | 2 | 5.6% |
| Idaho | 1 | 2.8% |
| Illinois | 1 | 2.8% |
| Minnesota | 1 | 2.8% |
| New Jersey | 1 | 2.8% |
| Ohio | 1 | 2.8% |
| Oklahoma | 1 | 2.8% |
| Texas | 1 | 2.8% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| September 30, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| September 11, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| August 14, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| July 20, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| July 13, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| July 1, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| June 23, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| June 20, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| May 18, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| May 13, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| May 8, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| May 4, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| May 3, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| April 22, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| February 13, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| January 28, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| December 30, 2025 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| December 11, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| December 3, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| November 5, 2025 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| September 24, 2025 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| June 24, 2025 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| June 4, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| April 30, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| April 18, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Securus J Holdings, LLC complaints
- Every company with Money transfer, virtual currency, or money service complaints
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Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.