Data / Consumer complaints / Securus J Holdings, LLC
Securus J Holdings, LLC: 55 CFPB consumer complaints in the last 3 years
Securus J Holdings, LLC drew 55 consumer complaints in the CFPB database in the three years to November 6, 2026, and 286 since 2013. The largest group, 36, was about money transfer, virtual currency, or money service, and the most common issue was “Other transaction problem” with 11. The company responded on time to 100.0% of the complaints, and 1.8% closed with monetary or other relief.
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- 55Complaints, last 3 years
- 286Complaints, all years
- 100.0%Responded on time
- 1.8%Closed with relief
- 5Products
- Sep 30, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 19 |
| 2025 | 19 |
| 2024 | 16 |
| 2023 | 33 |
| 2022 | 85 |
| 2021 | 18 |
| 2020 | 8 |
| 2019 | 7 |
| 2018 | 3 |
| 2017 | 4 |
| 2016 | 70 |
| 2015 | 1 |
| 2014 | 1 |
| 2013 | 2 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Money transfer, virtual currency, or money service | 36 | 65.5% |
| Prepaid card | 11 | 20% |
| Checking or savings account | 5 | 9.1% |
| Credit card | 2 | 3.6% |
| Debt collection | 1 | 1.8% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Other transaction problem | 11 | 20% |
| Fraud or scam | 10 | 18.2% |
| Unexpected or other fees | 6 | 10.9% |
| Other service problem | 5 | 9.1% |
| Problem getting a card or closing an account | 4 | 7.3% |
| Managing, opening, or closing your mobile wallet account | 3 | 5.5% |
| Problem with a lender or other company charging your account | 3 | 5.5% |
| Unauthorized transactions or other transaction problem | 3 | 5.5% |
| Managing an account | 2 | 3.6% |
| Problem with a purchase or transfer | 2 | 3.6% |
| Trouble accessing funds in your mobile or digital wallet | 2 | 3.6% |
| Fees or interest | 1 | 1.8% |
| Other features, terms, or problems | 1 | 1.8% |
| Trouble using the card | 1 | 1.8% |
| Written notification about debt | 1 | 1.8% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 54 | 98.2% |
| Closed with non-monetary relief | 1 | 1.8% |
States
| State | Complaints | Share |
|---|---|---|
| Georgia | 7 | 12.7% |
| Florida | 6 | 10.9% |
| Arizona | 4 | 7.3% |
| California | 4 | 7.3% |
| Colorado | 3 | 5.5% |
| Louisiana | 3 | 5.5% |
| Minnesota | 3 | 5.5% |
| Missouri | 3 | 5.5% |
| New York | 3 | 5.5% |
| Tennessee | 3 | 5.5% |
| Virginia | 3 | 5.5% |
| Michigan | 2 | 3.6% |
| Ohio | 2 | 3.6% |
| Texas | 2 | 3.6% |
| West Virginia | 2 | 3.6% |
| Idaho | 1 | 1.8% |
| Illinois | 1 | 1.8% |
| Mississippi | 1 | 1.8% |
| New Jersey | 1 | 1.8% |
| Oklahoma | 1 | 1.8% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| September 30, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| September 11, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| August 20, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| August 14, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| August 13, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| July 20, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| July 13, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| July 1, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| June 23, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| June 20, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| May 18, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| May 13, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| May 8, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| May 4, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| May 3, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| April 22, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| April 11, 2026 | Prepaid card | Trouble using the card | Closed with explanation | consumerfinance.gov |
| February 13, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| January 28, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| December 30, 2025 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| December 13, 2025 | Credit card | Other features, terms, or problems | Closed with explanation | consumerfinance.gov |
| December 11, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| December 3, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| November 5, 2025 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| November 4, 2025 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| September 24, 2025 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| August 6, 2025 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | consumerfinance.gov |
| June 24, 2025 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| June 4, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| April 30, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| April 28, 2025 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| April 18, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| April 14, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| April 3, 2025 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| April 1, 2025 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| March 23, 2025 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| March 17, 2025 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| March 4, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | consumerfinance.gov |
| December 18, 2024 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| December 5, 2024 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 28, 2024 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| October 28, 2024 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | consumerfinance.gov |
| September 16, 2024 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | consumerfinance.gov |
| September 10, 2024 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 29, 2024 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| July 23, 2024 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| July 2, 2024 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| June 24, 2024 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| June 17, 2024 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | consumerfinance.gov |
| April 1, 2024 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
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Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.