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Data / Consumer complaints / New York Community Bancorp Inc / Money transfer, virtual currency, or money service

New York Community Bancorp Inc: 38 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

New York Community Bancorp Inc drew 38 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 2.6% of its 1,487 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.

The request: Watch New York Community Bancorp Inc: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 38Complaints, last 3 years
  • 2.6%Share of the company's complaints
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • Aug 25, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261334.2%
12 months to Nov 6, 20251026.3%
12 months to Nov 6, 20241539.5%

Issues

IssueComplaintsShare
Fraud or scam1539.5%
Other transaction problem923.7%
Money was not available when promised718.4%
Other service problem25.3%
Lost or stolen money order12.6%
Problem with customer service12.6%
Unauthorized transactions or other transaction problem12.6%
Unexpected or other fees12.6%
Wrong amount charged or received12.6%

How the company responded

Company responseComplaintsShare
Closed with explanation38100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California821.1%
Michigan513.2%
New Jersey513.2%
Florida37.9%
New York37.9%
Texas25.3%
Colorado12.6%
Delaware12.6%
Georgia12.6%
Indiana12.6%
New Mexico12.6%
Nevada12.6%
Ohio12.6%
Utah12.6%
Virginia12.6%
Washington12.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
August 25, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
July 28, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
May 11, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
May 8, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
April 16, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
March 18, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
March 16, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
January 9, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
December 30, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
December 19, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
December 18, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
December 15, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
December 7, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 22, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 12, 2025Money transfer, virtual currency, or money serviceLost or stolen money orderClosed with explanationconsumerfinance.gov
April 9, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
March 19, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
March 7, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
March 3, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
February 10, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
January 21, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
November 25, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
November 21, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 15, 2024Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
September 21, 2024Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.