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Data / Consumer complaints / New York Community Bancorp Inc

New York Community Bancorp Inc: 1,487 CFPB consumer complaints in the last 3 years

New York Community Bancorp Inc drew 1,487 consumer complaints in the CFPB database in the three years to November 6, 2026, and 2,069 since 2019. The largest group, 724, was about mortgage, and the most common issue was “Trouble during payment process” with 435. The company responded on time to 99.7% of the complaints, and 2.4% closed with monetary or other relief. The CFPB records the company as NEW YORK COMMUNITY BANCORP INC.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 1,487Complaints, last 3 years
  • 2,069Complaints, all years
  • 99.7%Responded on time
  • 2.4%Closed with relief
  • 10Products
  • Nov 2, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6339
2025427
2024622
2023563
202256
202134
202027
20191

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage72448.7%
Checking or savings account38826.1%
Credit reporting or other personal consumer reports22515.1%
Debt collection443%
Prepaid card402.7%
Money transfer, virtual currency, or money service382.6%
Credit card151%
Payday loan, title loan, personal loan, or advance loan70.5%
Vehicle loan or lease50.3%
Debt or credit management10.1%

Issues

IssueComplaintsShare
Trouble during payment process43529.3%
Managing an account23916.1%
Incorrect information on your report17511.8%
Struggling to pay mortgage16811.3%
Problem with a company's investigation into an existing problem755%
Closing an account664.4%
Opening an account422.8%
Improper use of your report382.6%
Closing on a mortgage352.4%
Applying for a mortgage or refinancing an existing mortgage281.9%
Took or threatened to take negative or legal action201.3%
Problem with a lender or other company charging your account191.3%
Problem with a purchase or transfer191.3%
Problem caused by your funds being low181.2%
Fraud or scam151%
Attempts to collect debt not owed140.9%
Trouble using the card140.9%
Other transaction problem90.6%
Money was not available when promised70.5%
False statements or representation40.3%
Problem getting a card or closing an account40.3%
Problem when making payments40.3%
Problem with a purchase shown on your statement40.3%
Unexpected or other fees40.3%
Written notification about debt40.3%

How the company responded

Company responseComplaintsShare
Closed with explanation1,44797.3%
Closed with monetary relief292%
Closed with non-monetary relief70.5%
In progress40.3%

States

StateComplaintsShare
California22214.9%
Florida14910%
Michigan1479.9%
New York1449.7%
Texas1177.9%
New Jersey845.6%
Georgia523.5%
Ohio422.8%
Arizona412.8%
Illinois362.4%
Indiana342.3%
Pennsylvania302%
North Carolina292%
Colorado261.7%
Tennessee251.7%
Maryland241.6%
Minnesota221.5%
Washington211.4%
Louisiana201.3%
Oregon191.3%
Virginia191.3%
Nevada171.1%
South Carolina161.1%
Massachusetts140.9%
Utah130.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026Checking or savings accountClosing an accountClosed with monetary reliefconsumerfinance.gov
November 1, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 19, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 19, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 19, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 16, 2026MortgageProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 16, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 15, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 15, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 12, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 10, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 8, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 1, 2026Checking or savings accountClosing an accountClosed with monetary reliefconsumerfinance.gov
October 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 29, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 29, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountClosing an accountClosed with non-monetary reliefconsumerfinance.gov
September 28, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 27, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 25, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 25, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
September 25, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 25, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 23, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 23, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 23, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 19, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
September 17, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 16, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 15, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
September 15, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 13, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.