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Data / Consumer complaints / New York Community Bancorp Inc / Mortgage

New York Community Bancorp Inc: 724 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

New York Community Bancorp Inc drew 724 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 48.7% of its 1,487 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 1.0% closed with monetary or other relief.

The request: Watch New York Community Bancorp Inc: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 724Complaints, last 3 years
  • 48.7%Share of the company's complaints
  • 100.0%Responded on time
  • 1.0%Closed with relief
  • Oct 19, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202611115.3%
12 months to Nov 6, 202520928.9%
12 months to Nov 6, 202440455.8%

Issues

IssueComplaintsShare
Trouble during payment process43560.1%
Struggling to pay mortgage16823.2%
Closing on a mortgage354.8%
Incorrect information on your report334.6%
Applying for a mortgage or refinancing an existing mortgage283.9%
Problem with a company's investigation into an existing problem233.2%
Improper use of your report20.3%

How the company responded

Company responseComplaintsShare
Closed with explanation71598.8%
Closed with monetary relief60.8%
In progress20.3%
Closed with non-monetary relief10.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California11415.7%
Texas7610.5%
Florida699.5%
Michigan577.9%
Georgia283.9%
New York283.9%
Pennsylvania212.9%
Illinois202.8%
Ohio202.8%
Tennessee192.6%
Arizona182.5%
North Carolina182.5%
Colorado172.3%
Minnesota172.3%
Maryland141.9%
Louisiana131.8%
New Jersey131.8%
Virginia131.8%
Washington131.8%
Indiana111.5%
Nevada111.5%
Oregon111.5%
Oklahoma101.4%
South Carolina91.2%
Utah91.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 19, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 16, 2026MortgageProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
September 29, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 28, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 16, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 10, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 10, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 10, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 24, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 19, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 18, 2026MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
August 18, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 13, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
August 3, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
July 31, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 15, 2026MortgageProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
July 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 9, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 9, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.