Data / Consumer complaints / Skrill USA, Inc. / Money transfer, virtual currency, or money service
Skrill USA, Inc.: 252 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Skrill USA, Inc. drew 252 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 52.9% of its 476 complaints in that time. The most common issue was “Trouble accessing funds in your mobile or digital wallet”. The company responded on time to 97.6% of them, and 0.0% closed with monetary or other relief.
The request: Watch Skrill USA, Inc.: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 252Complaints, last 3 years
- 52.9%Share of the company's complaints
- 97.6%Responded on time
- 0.0%Closed with relief
- Oct 23, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 119 | 47.2% |
| 12 months to Nov 6, 2025 | 64 | 25.4% |
| 12 months to Nov 6, 2024 | 69 | 27.4% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Trouble accessing funds in your mobile or digital wallet | 122 | 48.4% |
| Unauthorized transactions or other transaction problem | 35 | 13.9% |
| Fraud or scam | 32 | 12.7% |
| Managing, opening, or closing your mobile wallet account | 20 | 7.9% |
| Other transaction problem | 16 | 6.3% |
| Money was not available when promised | 9 | 3.6% |
| Unexpected or other fees | 4 | 1.6% |
| Confusing or misleading advertising or marketing | 3 | 1.2% |
| Confusing or missing disclosures | 3 | 1.2% |
| Other service problem | 3 | 1.2% |
| Problem adding money | 3 | 1.2% |
| Problem with customer service | 1 | 0.4% |
| Wrong amount charged or received | 1 | 0.4% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 249 | 98.8% |
| In progress | 3 | 1.2% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 47 | 18.7% |
| Texas | 18 | 7.1% |
| New York | 15 | 6% |
| Tennessee | 12 | 4.8% |
| Florida | 11 | 4.4% |
| Arizona | 10 | 4% |
| Michigan | 8 | 3.2% |
| North Carolina | 8 | 3.2% |
| New Jersey | 8 | 3.2% |
| Ohio | 8 | 3.2% |
| Alabama | 7 | 2.8% |
| Missouri | 7 | 2.8% |
| Pennsylvania | 7 | 2.8% |
| Virginia | 7 | 2.8% |
| Minnesota | 6 | 2.4% |
| Iowa | 5 | 2% |
| Washington | 5 | 2% |
| Colorado | 4 | 1.6% |
| Georgia | 4 | 1.6% |
| Illinois | 4 | 1.6% |
| Indiana | 4 | 1.6% |
| Massachusetts | 4 | 1.6% |
| Maryland | 4 | 1.6% |
| Oklahoma | 4 | 1.6% |
| Arkansas | 3 | 1.2% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 23, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | In progress | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | In progress | consumerfinance.gov |
| October 19, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| October 2, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| September 24, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| September 21, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| September 15, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| September 15, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 14, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| September 11, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| September 7, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| September 4, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| August 31, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| August 15, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 10, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| August 9, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| August 3, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| July 29, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Skrill USA, Inc. complaints
- Every company with Money transfer, virtual currency, or money service complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.