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Data / Consumer complaints / Skrill USA, Inc.

Skrill USA, Inc.: 476 CFPB consumer complaints in the last 3 years

Skrill USA, Inc. drew 476 consumer complaints in the CFPB database in the three years to November 6, 2026, and 627 since 2015. The largest group, 252, was about money transfer, virtual currency, or money service, and the most common issue was “Trouble accessing funds in your mobile or digital wallet” with 122. The company responded on time to 98.3% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every money transfer, virtual currency, or money service companyGet money transfer, virtual currency, or money service in California
  • 476Complaints, last 3 years
  • 627Complaints, all years
  • 98.3%Responded on time
  • 0.0%Closed with relief
  • 6Products
  • Nov 3, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6182
2025111
2024177
202338
202225
202138
202018
201913
201813
20173
20167
20152

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Money transfer, virtual currency, or money service25252.9%
Checking or savings account13829%
Prepaid card439%
Debt collection255.3%
Credit card122.5%
Credit reporting or other personal consumer reports61.3%

Issues

IssueComplaintsShare
Trouble accessing funds in your mobile or digital wallet12225.6%
Managing an account10021%
Unauthorized transactions or other transaction problem357.4%
Fraud or scam326.7%
Closing an account234.8%
Problem with a purchase or transfer214.4%
Attempts to collect debt not owed204.2%
Managing, opening, or closing your mobile wallet account204.2%
Other transaction problem163.4%
Trouble using the card132.7%
Problem with a lender or other company charging your account122.5%
Money was not available when promised91.9%
Unexpected or other fees91.9%
Other features, terms, or problems51.1%
Advertising and marketing, including promotional offers30.6%
Confusing or misleading advertising or marketing30.6%
Confusing or missing disclosures30.6%
Incorrect information on your report30.6%
Opening an account30.6%
Other service problem30.6%
Problem adding money30.6%
Problem getting a card or closing an account30.6%
Closing your account20.4%
Improper use of your report20.4%
Written notification about debt20.4%

How the company responded

Company responseComplaintsShare
Closed with explanation46697.9%
In progress102.1%

States

StateComplaintsShare
California8016.8%
Texas388%
Florida357.4%
New York296.1%
Pennsylvania163.4%
Tennessee153.2%
Georgia142.9%
Michigan142.9%
Virginia142.9%
Arizona132.7%
North Carolina132.7%
New Jersey132.7%
Wisconsin132.7%
Ohio122.5%
Washington122.5%
Alabama112.3%
Indiana112.3%
Missouri112.3%
Colorado91.9%
Minnesota91.9%
Illinois81.7%
Maryland81.7%
Mississippi81.7%
Iowa71.5%
Massachusetts61.3%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 3, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 29, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletIn progressconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesIn progressconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 19, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
October 14, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 13, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
October 9, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 7, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 5, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
October 4, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
October 2, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 30, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
September 24, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 24, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
September 23, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
September 21, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
September 15, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
September 15, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 14, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
September 11, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
September 10, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
September 9, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 7, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
September 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 4, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
September 4, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 1, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 31, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
August 18, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
August 15, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 12, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
August 12, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 10, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
August 9, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 7, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 3, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
July 30, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
July 29, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 20, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
July 19, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.