Data / Consumer complaints / BMO Bank National Association / Money transfer, virtual currency, or money service
BMO Bank National Association: 169 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
BMO Bank National Association drew 169 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 4.3% of its 3,944 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 100.0% of them, and 20.1% closed with monetary or other relief.
The request: Watch BMO Bank National Association: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 169Complaints, last 3 years
- 4.3%Share of the company's complaints
- 100.0%Responded on time
- 20.1%Closed with relief
- Oct 27, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 67 | 39.6% |
| 12 months to Nov 6, 2025 | 45 | 26.6% |
| 12 months to Nov 6, 2024 | 57 | 33.7% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Fraud or scam | 80 | 47.3% |
| Other transaction problem | 39 | 23.1% |
| Money was not available when promised | 16 | 9.5% |
| Problem with customer service | 10 | 5.9% |
| Other service problem | 5 | 3% |
| Wrong amount charged or received | 4 | 2.4% |
| Confusing or missing disclosures | 3 | 1.8% |
| Trouble accessing funds in your mobile or digital wallet | 3 | 1.8% |
| Unauthorized transactions or other transaction problem | 3 | 1.8% |
| Managing, opening, or closing your mobile wallet account | 2 | 1.2% |
| Unexpected or other fees | 2 | 1.2% |
| Lost or stolen money order | 1 | 0.6% |
| Problem adding money | 1 | 0.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 134 | 79.3% |
| Closed with monetary relief | 22 | 13% |
| Closed with non-monetary relief | 12 | 7.1% |
| In progress | 1 | 0.6% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 50 | 29.6% |
| Illinois | 29 | 17.2% |
| Wisconsin | 17 | 10.1% |
| Florida | 8 | 4.7% |
| New York | 5 | 3% |
| Washington | 5 | 3% |
| Indiana | 4 | 2.4% |
| Kansas | 4 | 2.4% |
| North Carolina | 4 | 2.4% |
| Pennsylvania | 4 | 2.4% |
| Arizona | 3 | 1.8% |
| Colorado | 3 | 1.8% |
| Nevada | 3 | 1.8% |
| Oklahoma | 3 | 1.8% |
| Georgia | 2 | 1.2% |
| Missouri | 2 | 1.2% |
| Tennessee | 2 | 1.2% |
| Connecticut | 1 | 0.6% |
| District of Columbia | 1 | 0.6% |
| Delaware | 1 | 0.6% |
| Iowa | 1 | 0.6% |
| Kentucky | 1 | 0.6% |
| Louisiana | 1 | 0.6% |
| Minnesota | 1 | 0.6% |
| New Mexico | 1 | 0.6% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 27, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with monetary relief | consumerfinance.gov |
| October 26, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 20, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with monetary relief | consumerfinance.gov |
| October 12, 2026 | Money transfer, virtual currency, or money service | Wrong amount charged or received | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with non-monetary relief | consumerfinance.gov |
| September 28, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| September 18, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| September 18, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| September 17, 2026 | Money transfer, virtual currency, or money service | Wrong amount charged or received | Closed with explanation | consumerfinance.gov |
| August 24, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| August 24, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 21, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 5, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with monetary relief | consumerfinance.gov |
| August 3, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with non-monetary relief | consumerfinance.gov |
| July 23, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| July 23, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| July 10, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All BMO Bank National Association complaints
- Every company with Money transfer, virtual currency, or money service complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.