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Data / Consumer complaints / Affirm Holdings, Inc / Money transfer, virtual currency, or money service

Affirm Holdings, Inc: 98 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Affirm Holdings, Inc drew 98 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 0.6% of its 15,784 complaints in that time. The most common issue was “Unauthorized transactions or other transaction problem”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.

The request: Watch Affirm Holdings, Inc: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 98Complaints, last 3 years
  • 0.6%Share of the company's complaints
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • Oct 17, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20265354.1%
12 months to Nov 6, 20251919.4%
12 months to Nov 6, 20242626.5%

Issues

IssueComplaintsShare
Unauthorized transactions or other transaction problem3131.6%
Fraud or scam2323.5%
Other transaction problem1212.2%
Money was not available when promised88.2%
Trouble accessing funds in your mobile or digital wallet88.2%
Managing, opening, or closing your mobile wallet account77.1%
Confusing or misleading advertising or marketing55.1%
Confusing or missing disclosures22%
Problem adding money11%
Problem with customer service11%

How the company responded

Company responseComplaintsShare
Closed with explanation98100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
New York1212.2%
Texas1111.2%
Florida88.2%
California77.1%
Illinois77.1%
New Jersey55.1%
Connecticut44.1%
Georgia44.1%
Washington44.1%
Colorado33.1%
Michigan33.1%
Pennsylvania33.1%
Arkansas22%
Arizona22%
Indiana22%
Kentucky22%
Minnesota22%
Missouri22%
Oregon22%
Tennessee22%
Delaware11%
Massachusetts11%
Maryland11%
North Carolina11%
Nevada11%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 17, 2026Money transfer, virtual currency, or money serviceConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
October 10, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 10, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 4, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 27, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 23, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 23, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
September 21, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
September 17, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
September 8, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 4, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 15, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
August 13, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
August 7, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
August 3, 2026Money transfer, virtual currency, or money serviceConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
July 16, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 12, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 3, 2026Money transfer, virtual currency, or money serviceProblem adding moneyClosed with explanationconsumerfinance.gov
July 1, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
July 1, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
May 7, 2026Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
May 6, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
May 4, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
May 1, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
April 30, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.