Data / Consumer complaints / Certegy Holdings, LLC / Money transfer, virtual currency, or money service
Certegy Holdings, LLC: 33 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Certegy Holdings, LLC drew 33 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 11.4% of its 290 complaints in that time. The most common issue was “Problem with customer service”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.
The request: Watch Certegy Holdings, LLC: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 33Complaints, last 3 years
- 11.4%Share of the company's complaints
- 100.0%Responded on time
- 0.0%Closed with relief
- Oct 1, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 11 | 33.3% |
| 12 months to Nov 6, 2025 | 13 | 39.4% |
| 12 months to Nov 6, 2024 | 9 | 27.3% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem with customer service | 15 | 45.5% |
| Fraud or scam | 10 | 30.3% |
| Confusing or missing disclosures | 5 | 15.2% |
| Unexpected or other fees | 2 | 6.1% |
| Confusing or misleading advertising or marketing | 1 | 3% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 33 | 100% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Florida | 4 | 12.1% |
| Georgia | 4 | 12.1% |
| Arkansas | 2 | 6.1% |
| Colorado | 2 | 6.1% |
| Michigan | 2 | 6.1% |
| Nevada | 2 | 6.1% |
| South Dakota | 2 | 6.1% |
| Arizona | 1 | 3% |
| California | 1 | 3% |
| Connecticut | 1 | 3% |
| Delaware | 1 | 3% |
| Indiana | 1 | 3% |
| Kentucky | 1 | 3% |
| Minnesota | 1 | 3% |
| Mississippi | 1 | 3% |
| Tennessee | 1 | 3% |
| Texas | 1 | 3% |
| Utah | 1 | 3% |
| Virginia | 1 | 3% |
| Washington | 1 | 3% |
| Wisconsin | 1 | 3% |
| West Virginia | 1 | 3% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 1, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 1, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| August 4, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| July 15, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| July 9, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| April 9, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| April 8, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| March 14, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| November 25, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| November 13, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| September 13, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| September 12, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| August 19, 2025 | Money transfer, virtual currency, or money service | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| July 13, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| July 3, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| June 10, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| May 31, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| February 3, 2025 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| January 29, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| January 25, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| January 22, 2025 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| January 18, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| November 22, 2024 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
| September 26, 2024 | Money transfer, virtual currency, or money service | Problem with customer service | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Certegy Holdings, LLC complaints
- Every company with Money transfer, virtual currency, or money service complaints
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Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.